Industry: Automobile Dealership
Experience: Prior experience in an automobile dealership is preferred.
Job Responsibilities:
- Handle customer inquiries and maintain solid customer relationships.
- Make follow-up calls to customers regarding sales, service, and feedback.
- Coordinate customer appointments, test drives, and service bookings.
- Conduct customer satisfaction and feedback calls.
- Maintain customer databases and update CRM records.
- Address customer queries and coordinate with the Sales and Service teams.
- Support customer retention activities and improve customer satisfaction.
Required Skills:
- Good communication and telephone-handling skills.
- Customer-focused approach with good interpersonal skills.
- Prior automobile dealership experience preferred.