1. Client Relationship Management

- Build and maintain robust relationships with key clients.
- Regularly communicate with clients to ensure satisfaction and resolve any issues.
- Act as the primary point of contact for customer inquiries, concerns, or complaints.

2. Customer Retention

- Develop strategies to improve customer loyalty and retention.
- Identify and address any customer concerns that may lead to dissatisfaction.
- Proactively offer solutions that enhance the overall customer experience.

3. Sales Support

- Collaborate with the sales team to ensure customers are informed about new products, services, or promotions.
- Assist in upselling or cross-selling relevant products or services based on customer needs.
- Support the sales team in closing deals by providing customer insights and product knowledge.

4. Problem Resolution

- Handle customer complaints or concerns in a professional and timely manner.
- Work with relevant teams (such as product or service teams) to ensure effective resolution.
- Keep customers updated about the progress of their issues or requests.

5. Customer Feedback

- Collect feedback from customers regarding products, services, or overall experience.
- Analyze customer feedback to identify trends, areas for improvement, and opportunities for growth.
- Use feedback to make recommendations for improving customer satisfaction.

6. Client Onboarding and Training

- Guide new customers through the onboarding process, ensuring they understand how to use the product or service.
- Provide training or resources to help customers maximize their use of the product or service.

7. Reporting and Analysis





- Monitor customer data, behaviors, and engagement to identify opportunities for improvement.
- Prepare regular reports on customer satisfaction, retention, and account growth.
- Use CRM tools and software to track customer interactions and sales performance.

8. Collaboration with Internal Teams

- Work closely with marketing, sales, and product development teams to ensure alignment with customer needs and expectations.
- Provide feedback and insights from customers to help refine company offerings.
- Ensure that customer expectations are communicated to relevant departments.

9. Account Management

- Manage customer accounts, ensuring that all records are accurate and up-to-date.
- Monitor account activity, ensuring customers receive the services or products they’re entitled to.
- Identify growth opportunities within existing accounts and develop strategies to capitalize on them.

10. Customer Engagement Initiatives

- Organize customer events, webinars, or promotional activities to engage and retain customers.
- Develop loyalty programs or other engagement initiatives to build stronger relationships.

Job Types: Full-time, Permanent, Contractual / Temporary

Pay: ₹15,000.00 - ₹23,078.12 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- ARE YOU NEAR PADAPARAMBA,MALAPPURAM

Language:

- English (Preferred)

Work Location: In person

📌 Customer Relationship Manager (Malappuram)
🏢 Akbar traders
📍 Malappuram