To provide technical support to the service team, solve complex vehicle problems and ensure quality repairs as per Mahindra standards.
Key Responsibilities:
- Provide technical guidance and support to technicians for vehicle repairs.
- Diagnose and troubleshoot complex vehicle problems.
- Support the team in identifying the root cause of repeated vehicle complaints.
- Ensure repairs are carried out according to Mahindra service standards.
- Assist technicians in handling difficult technical cases.
- Coordinate with the Service Manager and Mahindra technical team to resolve technical issues.
- Monitor repair quality and ensure vehicles are delivered without unresolved complaints.
- Support the team in technical training and knowledge sharing.
- Follow up on pending technical cases and ensure timely resolution.
- Maintain technical records and reports as required.
Qualification:
Diploma or Degree in Automobile or Mechanical Engineering preferred.
Experience:
Relevant experience in commercial vehicle servicing and technical troubleshooting is preferred.