EKO Clothing Private Limited is a Gurgaon-based startup creating women's apparel.
About the role
We're looking for a Customer Care Representative to own every customer conversation at Eko, across WhatsApp, Instagram, email and phone, and to manage Eko's Pinterest presence.
What you'll handle
- Customer queries on WhatsApp, Instagram, email and calls, in English and Hindi
- Order tracking, delivery updates, returns and exchanges
- Complaints, handled calmly, with sizing and policies explained clearly
- COD order confirmation calls
- Coordination with suppliers, production units and courier partners
- Eko's Pinterest account: pins, boards and descriptions
- Excel trackers and simple reports
- AI tools for drafting replies and reports
- Weekly summary of customer feedback
What we're looking for
- Graduate in any discipline
- 0–2 years in customer support or a similar role (freshers welcome)
- Confident spoken English and positive Hindi
- Patience and strong convincing skills
- Excel (basic to advanced) and Canva
- Comfortable with AI tools, WhatsApp Business and Instagram
Good to have
- Experience at a fashion, apparel or D2C brand
- Hands-on Pinterest experience
- Familiarity with order tracking tools (e.g. Shiprocket)
Education:
- Bachelor's (Required)
Experience:
- Customer relationship management: 1 year (Preferred)
Language:
- English , Hindi (Required)
Work Location: In person
📌 Customer Care Representative (Khandsha)
🏢 EKO Clothing
📍 Khandsha
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