Quality Analyst (QA Analyst) acts as the critical line of defense ensuring that products, services, and software systems meet company standards, regulatory guidelines, and user expectations before delivery. Because this role exists across multiple sectors, the specific duties adapt based on the industry: • Tech/Software: Focuses on code testing, software stability, and system bugs. • BPO/Call Centers: Evaluates customer service agents, call handling, and compliance. • Healthcare & Manufacturing: Oversees process accuracy, product defect tracking, and regulatory standards