Summary
We are looking for an experienced Service Now Cloud Migration Engineer to lead and carry out the migration of a Service Now platform from on-premise (self-hosted) to the cloud, preferably Google Cloud Platform (GCP). You will assess the current Service Now environment, plan the migration, and move the instances, data, customisations and integrations to the cloud securely, with minimal downtime and no data loss. You will work closely with platform owners, infrastructure, security and business teams through to go-live.

⚠️ Must Have: Proven hands-on experience migrating Service Now from on-premise (self-hosted) to the cloud. Applications without Service Now on-premise to cloud migration experience will not be considered.

Responsibilities

- Assess the current on-premise Service Now environment, including instances, versions, customisations, scoped apps, integrations and data volumes.
- Plan the migration approach, timeline, cutover and rollback plans.
- Prepare and build the target cloud environment, preferably on GCP, including networking, security, access and connectivity.
- Migrate Service Now instances, configurations, customisations and data to the cloud.
- Reconfigure and test integrations, MID Servers, Integration Hub, REST/SOAP and LDAP/SSO connections after migration.
- Review and fix customisations and scripts so they work in the cloud and on the target version, upgrading where needed.
- Run full testing (functional, integration, performance and user acceptance testing), using the Automated Test Framework (ATF) where possible.
- Make sure the migrated platform meets security, compliance and data residency requirements.




- Keep downtime to a minimum during cutover, then provide hypercare support after go-live.
- Create clear documentation, runbooks and handover materials for the platform and operations teams.

Requirements

- Must: Hands-on experience migrating Service Now from on-premise (self-hosted) to the cloud.
- Bachelor’s degree in Computer Science, IT or a related field.
- 6+ years of Service Now experience (administration, development or architecture).
- Solid knowledge of the Service Now platform: instance management, upgrades, cloning, update sets, scoped applications, data import/export and the CMDB.
- Experience with Service Now integrations: MID Server, Integration Hub, REST/SOAP APIs, LDAP/SSO.
- Strong Service Now scripting skills (Java Script, Business Rules, Script Includes, Client Scripts).
- Understanding of cloud infrastructure, networking and security.
- Strong problem-solving, documentation and communication skills.

Preferred

- Experience with Google Cloud Platform (GCP), especially migrating workloads to GCP.
- Experience with Service Now modules beyond the core platform:
- ITSM (Incident, Problem, Change, Request)
- HR Service Delivery (HRSD)
- Legal Service Delivery, including contract management
- Others such as ITOM, ITAM, CSM, GRC/IRM or SPM

- Service Now certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS-ITSM, CIS-HR, etc.) or Certified Technical Architect (CTA).
- Google Cloud certifications: Associate Cloud Engineer or Professional Cloud Architect.
- Experience in the Saudi or GCC market, including local data residency requirements.

📌 ServiceNow Cloud Migration Engineer-On-Premise to Cloud Migration Required (GCP) (India)
🏢 Müller`s Solutions
📍 India