- Greet guests with warmth and professionalism, ensuring a positive first impression
- Respond promptly to guest queries and concerns, resolving issues in a timely and productive manner with empathy and active listening
- Provide supportive guidance to reception team members to foster a collaborative work environment
- Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests
- Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issuesRemain flexible and willing to work extended hours or shifts as needed to support hotel operationsAdapt to changing priorities and handle multiple tasks simultaneously with composure