Job Summary

The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.

Key Responsibilities

The Process Analyst is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination.

Skill Requirements

- Basic understanding of Finance and Accounting concepts
- Knowledge of Accounts Receivable processes
- Basic understanding of OTC lifecycle
- Customer service orientation
- Quick learners on applications

Must Have Skill

Valuable to Have Skill

LTC- Dispute Management,Order-to-Cash

Other Requirements

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📌 Process Associate (India)
🏢 HCLTech
📍 India