Roles and Responsibilities of an Academic Counselor (UG & PG Courses)
- Counsel prospective students regarding Undergraduate (UG) and Postgraduate (PG) courses, online degree programs, and other educational offerings.
- Connect with prospective students through outbound calls, inbound inquiries, and follow-ups to understand their educational goals and career aspirations.
- Explain course details, eligibility criteria, admission procedures, fee structures, and program benefits.
- Identify students’ academic interests and recommend suitable courses based on their qualifications and career objectives.
- Generate admissions by converting prospective leads into enrolled students through effective sales and counseling techniques.
- Handle student queries and resolve concerns related to courses, fees, admissions, and university programs.
- Follow up with interested candidates to maintain engagement and improve admission conversion rates.
- Achieve monthly admission targets and sales KPIs through consistent lead management and conversion.
- Maintain accurate records of student interactions, follow-ups, and admission status in the CRM system.
- Assist students throughout the admission process, including application submission, document collection, and enrollment formalities.
- Build robust relationships with prospective students and ensure a positive counseling experience.
- Stay updated on course offerings, university partnerships, market trends, and competitors’ programs.
- Coordinate with the admissions and operations teams to ensure a smooth enrollment process.