- Manage day-to-day operations and ensure timely delivery.
- Drive process improvement, workflow optimization, and operational excellence.
- Develop and maintain SOPs, process documentation, and operational controls.
- Manage client relationships, program implementation, and stakeholder communication.
- Lead and mentor operations teams.
- Handle operational reporting, metrics tracking, and issue resolution.
Mandatory Skills:
- Banking / FinTech domain experience
- Operations Management and Process Improvement
- MS Excel and Operational Reporting
- Stakeholder Management and Team Leadership
- Excellent Written and Verbal Communication
- Fluent English and Skilled Email Etiquette