Primary Skills: Virtual training delivery (advanced), Content creation (advanced), Webinar facilitation (advanced), Community management (intermediate), Presentation design (intermediate)
Contract Type: Long term contract + conversion
Duration: 12+ months
Location: Remote, India
Job Summary:
This role focuses on educating external customers through engaging virtual training sessions and managing online communities to foster product adoption and success. The individual will be responsible for developing and delivering tailored learning content while collaborating with internal teams to understand and address customer needs. This position offers a unique opportunity to drive customer engagement and learning within a dynamic SaaS environment.
Key Responsibilities:
- Deliver live virtual customer training sessions, onboarding programs, and webinars.
- Facilitate quarterly customer learning programs and Sales Sprints.
- Create, customize, and enhance learning materials, presentations, guides, videos, and educational resources.
- Explain product value, best practices, and business outcomes rather than technical feature demonstrations.
- Partner with Sales, Customer Success Managers (CSMs), and field teams to identify customer learning needs.
- Collaborate with customer guest speakers and moderate customer-facing events.
- Manage and support customer learning communities and engagement activities.
- Analyze customer feedback and training performance to continuously improve learning experiences.
- Support English-speaking customers across EMEA & NAMER, with primary focus on the UKI region.
Must-Have Skills:
- 3-5 years of experience in Customer Education, Customer Enablement, Customer Success, Product Training,



Learning & Development, or Instructional Design.
- Proven experience delivering live virtual training, webinars, or instructor-led sessions to external customers.
- Experience creating customer-facing learning content and educational materials.
- Strong presentation, facilitation, and communication skills.
- Experience working in a SaaS or technology environment.
- Ability to engage customers and drive product adoption through learning programs.

Preferred Skills

- LMS/KMS experience (Skilljar or similar platforms).
- Canva, Synthesia, video editing, or AI-based content creation tools.
- Storyboarding and instructional design.
- Experience partnering with Customer Success and Sales organizations.
- Community management or customer engagement program experience.

Industry Experience: Experience in the Software as a Service (SaaS) industry is preferred, with a focus on understanding the business value of products for external customers.
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📌 Customer Engagement Manager: 26-03313 (India)
🏢 Akraya
📍 India