Description

A Service Now Dev Lead is responsible for designing, developing, and implementing solutions within the Service Now platform. They work closely with business stakeholders, administrators, and IT teams to customize and optimize Service Now applications. Candidate will be responsible for developing teams, implementing best practices, and aligning Service Now solutions with business objectives.

Key Responsibilities

- Mentor Service Now developers, ensuring best practices in coding, configuration, and integration.
- Define and execute the Service Now development roadmap, aligning with organizational goals.
- Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.
- Establish governance frameworks, coding standards, and security protocols for Service Now development.
- Responsible for - design, development, and deployment of Service Now applications, service catalog items, workflows, and integrations along with effort & schedule estimates.
- Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, Sec Ops, and other Service Now modules.
- Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.
- Implement automation, AI/ML-driven workflows, and Service Now best practices to enhance business processes.
- Ensure compliance with ITIL frameworks, security policies, and Service Now standards.
- Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.
- Work closely with business units, IT teams, and Service Now administrators to gather requirements and translate them into solutions.




- Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.

Required Skills & Qualifications:

Technical Expertise:

-Strong expertise in Java Script, Glide API, AngularJS, HTML, CSS, and Service Now development frameworks.

-Deep knowledge of ITSM, ITOM, CMDB, HRSD, Sec Ops, CSM, and custom application development on Service Now.

-Proven experience in enterprise-wide integrations and Service Now architecture design.

-Experience in CI/CD, Dev Ops methodologies, and Agile/Scrum development.

Certifications

- Service Now Certified System Administrator (CSA),

- Certified Application Developer (CAD),

- Certified Implementation Specialist (CIS) is preferred.

Experience Required:

- Bachelor's or master's degree in IT or Computer Science.

- 7 to 10 years of experience in Service Now development and leadership roles.

Location: Hyderabad / Noida

Timings: 2 PM till 10:30 PM(IST)

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S; President's Office

Job Family Group

Technology

📌 ServiceNow Developer Lead (India)
🏢 56672 Ameriprise India
📍 India