L2 Support Activities

Perform user provisioning, de-provisioning, and modification activities through MIM workflows.

Monitor MIM Synchronization Service, Management Agents, and scheduled jobs.

Troubleshoot user provisioning and identity synchronization failures.

Support Joiner, Mover, and Leaver (JML) processes.

Manage access requests, group memberships, and role assignments.

Investigate and resolve incidents and service requests within SLA timelines.

Monitor connector space, metaverse objects, and synchronization status.

Generate operational reports and maintain audit evidence.

Coordinate with application, HR, and infrastructure teams for issue resolution.

Maintain operational documentation, SOPs, and knowledge articles.

L3 Support Activities

Administer and maintain MIM Service, Portal, and Synchronization Engine.

Troubleshoot complex synchronization, workflow, and provisioning issues.





Configure and manage Management Agents for Active Directory, Entra ID, LDAP, and other connected systems.

Design and implement attribute flows, synchronization rules, and metaverse configurations.

Develop and maintain MIM workflows, approval processes, and self-service capabilities.

Configure and support Self-Service Password Reset (SSPR) and Self-Service Group Management (SSGM).

Perform MIM upgrades, patching, and platform maintenance activities.

Conduct Root Cause Analysis (RCA) for major incidents and recurring problems.

Develop Power Shell scripts and automation solutions to improve operational efficiency.

Support identity governance, compliance, audit, and access certification activities.

Participate in system enhancements, migrations, and integration projects

📌 MIM (Microsoft Identity Manager) (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India