- Greet patients and visitors warmly and professionally.
- Provide information about hospital services, departments, and policies.
- Assist patients in navigating the hospital and completing forms.
2. Appointment & Front Desk Management
- Schedule, confirm, and reschedule patient appointments.
- Maintain appointment calendars and coordinate with medical staff.
- Manage waiting areas to ensure smooth patient flow.
3. Communication & Call Handling
- Answer, screen, and route incoming calls.
- Respond to inquiries and messages promptly.
- Notify providers of patient arrivals.
4. Patient Registration & Records
- Collect and verify patient information during registration.
- Maintain and update patient records in systems.
- Ensure confidentiality and compliance with privacy standards.
5. Billing & Administrative Support
- Process payments, copays, and billing inquiries.
- Handle insurance verification and assist with forms.
- Manage office supplies, faxes, and general correspondence.
6. Security & Emergency Support
- Monitor visitor access and issue badges.
- Follow hospital emergency procedures (e.g., fire alerts, cardiac arrest).