Job Description – Front Office Associate / Guest Service Associate
Department Front Office
Reports To: Front Desk Supervisor / Duty Manager
Location: The Pearl Hotel ( Kanha Shanti Vanam)
Address: Kanha Shanti Vanam, Kabir Path,
Kanha Village, Nandigama Mandal, Ranga Reddy, Telangana 509325
Location: https://maps.app.goo.gl/XQYHtymZmWZTdjd19?g_st=aw
Website: https://heartfulness.org/kanha
Employment Type: Full time
Working Days- 6 days a week
Freshers can also apply
Experience candidates -1+ years of relavent experience in Front Office can apply
Job Purpose
Support daily Front Office activities and deliver courteous, efficient service.
Key Responsibilities
Assist guests with enquiries and basic hotel information.
Support check-in and checkout procedures.
Update guest profiles, reservation notes and special requests.
Coordinate with Housekeeping regarding room status and guest amenities.
Answer calls and transfer them to the appropriate department.
Maintain the reception desk, stationery, forms and key-control records.
Follow up on wake-up calls, luggage requests and other assigned services.
Assist with guest feedback collection and service recovery.
Maintain grooming, punctuality and qualified behaviour.
Complete assigned checklists and shift handovers.
Qualifications
Hospitality qualification preferred.
Experience
Freshers may be considered.
Key Performance Indicators (KPIs)
Service quality, task completion, accuracy, grooming and teamwork.