02 Nov
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HouseIt
|
Vadodara
Job Description – Property Manager
Company: Te Amo Boutique Stays
Location: Kumta, Karnataka
Department: Resort Operations
Job Type: Full-Time
About Te Amo Boutique Stays
Te Amo Boutique Stays is a premium boutique resort offering guests a unique beachfront hospitality experience. We are looking for a responsible, proactive, and well-presented Property Manager who can independently manage daily resort operations while ensuring an exceptional guest experience.
Key Roles & Responsibilities
1. Resort Operations Management
- Oversee the day-to-day operations of the entire resort.
- Ensure all rooms, common areas, and resort facilities are properly maintained.
- Supervise housekeeping, maintenance, security, and other operational staff.
- Ensure smooth check-in and check-out procedures.
- Maintain high standards of cleanliness, hygiene, and hospitality.
2. Guest Relationship Management
- Welcome guests and ensure they receive a premium hospitality experience.
- Communicate professionally with guests in English, Hindi, and other languages.
- Handle guest inquiries, requests, complaints, and feedback.
- Ensure guest satisfaction throughout their stay.
- Build strong relationships with repeat guests and travel agents.
3. Staff Management
- Manage and supervise resort employees.
- Allocate daily responsibilities and monitor staff performance.
- Ensure employees follow proper grooming, discipline, and service standards.
- Conduct regular staff briefings and coordinate daily activities.
4. Booking & Revenue Coordination
- Coordinate with the reservation and sales team regarding room availability and bookings.
- Monitor occupancy, check-in schedules, and check-out schedules.
- Coordinate with travel agents and booking partners.
- Ensure all guest payments, bills, and operational records are properly maintained.
- Identify opportunities to improve occupancy and guest revenue.
5. Maintenance & Inventory Management
- Regularly inspect rooms, property infrastructure, and facilities.
- Coordinate repairs and maintenance whenever required.
- Monitor stock of housekeeping materials, toiletries, food supplies, and other essentials.
- Maintain proper records of inventory and operational expenses.
6. Reporting & Administration
- Prepare daily operational reports.
- Report guest feedback, complaints, and important incidents to management.
- Maintain staff attendance and duty schedules.
- Monitor expenses and ensure efficient utilization of resources.
- Provide regular updates to management regarding resort performance.
Required Skills & Qualifications
- Excellent English communication skills (Mandatory).
- Good verbal and written communication.
- Previous experience in hotel, resort, or hospitality management is preferred.
- Robust leadership and team management skills.
- Good problem-solving and decision-making abilities.
- Knowledge of hotel booking systems and basic computer operations.
- Ability to manage multiple responsibilities independently.
- Professional personality with a guest-first attitude.
- Willingness to work and stay at the resort location in Kumta.
Preferred Candidate Profile
- Someone who can independently handle the entire property.
- Strong command of English and confidence in communicating with premium guests.
- Well-organized, disciplined, and solution-oriented.
- Someone who takes ownership of the property rather than simply performing assigned duties.
- Ability to manage staff and handle unexpected operational situations.
Key Performance Indicators (KPIs)
- Guest satisfaction and positive reviews.
- Smooth day-to-day resort operations.
- Staff discipline and productivity.
- Room readiness and property maintenance.
- Reduction in guest complaints.
- Proper expense and inventory management.
- Efficient coordination with the booking and sales team.
Ideal Candidate: We are looking for someone who can take complete ownership of Te Amo Boutique Stays, maintain premium hospitality standards, manage the team effectively, and ensure every guest has a memorable experience.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
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