We are seeking a proactive Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth.
Key Responsibilities:
- Build and maintain robust relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
- Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
- Assist sellers with product listings, pricing, promotions, and operational support on the platform.
- Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.
- Coordinate with internal teams to resolve seller and customer concerns efficiently.
- Monitor seller performance and satisfaction; recommend improvements where needed.
- Conduct regular follow-ups to ensure retention and trust-based relationships.
- Gather partner feedback to support platform improvements and business strategies.
- Participate in sales campaigns and engagement activities to improve seller and customer involvement.
- Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.
Requirements:
- * Bachelor’s degree in related field.
- Strong interpersonal and communication skills in English and Hindi.
- Experience in e-commerce is an advantage.
- Ability to manage multiple accounts and deliver excellent service.
- Proficiency in MS Office; knowledge of CRM tools and email writing is a plus.
Pay: ₹12,000.00 - ₹15,000.00 per month
Ability to commute/relocate:
- Mavelikara, Kerala 690102: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have Laptop?
- Are you comfortable with Salary range?