Position Overview:
The Collection Manager is responsible for overseeing the accounts receivable process and ensuring timely recovery of outstanding debts while maintaining positive customer relationships.
Key Responsibilities:
- Develop and implement effective collection strategies and policies.
- Monitor outstanding receivables and follow up with customers to ensure timely payments.
- Analyze collection data to identify trends and recommend improvements.
- Resolve escalated disputes and negotiate repayment plans with customers.
- Collaborate with sales, finance, and legal departments to address complex cases.
- Prepare regular reports on collection status and team performance for management.
- Ensure compliance with company policies and relevant regulations.
Qualifications:
- B.Com or any other Bachelor’s Degree of a related field.
- Excellent negotiation and communication abilities.
- Proficiency with ERP software and Microsoft Office tools.