- Customer Intake & Communication
- Greet customers warmly as they arrive for appointments or drop-offs.
- Listen to and document vehicle problems, symptoms, and service requests accurately.
- Keep customers updated throughout the day on repair progress, unexpected changes, and completion times.
- Explain technical mechanics in explicit, easy-to-understand language. [1, 2, 3, 4, 5, 6]
- Estimates & Repair Orders
- Inspect vehicles, test-drive them when needed, and review maintenance history.
- Prepare detailed written cost and labor estimates for parts and services.
- Obtain formal customer authorization and signatures before any remedial or additional work begins.
- Inform clients about active warranty protections, service contracts, or potential cost-saving alternatives
- Shop Coordination & Workflow
- Translate customer issues into actionable work orders for service technicians.
- Consult with mechanics regarding diagnosis, repair options,



and estimated completion windows.
- Coordinate with the parts department to order, track, and verify necessary replacement components.
- Manage daily appointment scheduling and oversee shop workflow. [1, 2, 3, 4, 5, 6]
- Billing, Delivery & Follow-Up
- Review finished invoices for accuracy regarding parts, labour, and time.
- Process customer payments, handle loaner vehicle contracts (PCCV), and verify insurance details.
- Walk the customer through the completed repairs and charges upon vehicle pickup.
- Handle customer complaints or concerns calmly and professionally.
- Make post-service follow-up calls to ensure satisfaction and build long-term loyalty

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Service Advisor (Koundampalayam)
🏢 Ezzy drive care
📍 Koundampalayam