We are looking for an experienced Telecalling Team Leader with a strong background in Loan Recovery / Collections (Banking / NBFC). The candidate will be responsible for managing a team of telecalling executives, driving collection targets, monitoring team performance and ensuring effective recovery operations.
Key Responsibilities
- Manage and lead a team of telecalling executives handling loan recovery and collections.
- Drive daily, weekly and monthly collection targets.
- Monitor team performance, productivity, call volumes and recovery numbers.
- Ensure timely follow-ups with customers for overdue EMIs and pending loan payments.
- Guide agents on payment negotiations, customer handling and PTP (Promise to Pay) conversion.
- Monitor PTP commitments and ensure timely follow-ups.
- Conduct regular team meetings and performance review sessions.
- Provide coaching and training to improve agents' calling and collection performance.
- Handle escalated customer queries and difficult recovery cases.
- Prepare daily collection reports and share performance updates with management.
- Ensure adherence to company policies and ethical recovery practices.
- Coordinate with the Quality and Operations teams to improve collection efficiency.
Required Skills
- Robust knowledge of Telecalling Recovery / Loan Collections.
- Experience in managing and handling telecalling teams.
- Knowledge of EMI collection, overdue payments and loan recovery processes.
- Excellent communication, negotiation and leadership skills.
- Ability to achieve collection targets through team management.
- Knowledge of PTP, RPC (Right Party Contact) and collection follow-up processes.
- Good reporting and analytical skills.
- MS Excel knowledge.
Eligibility Criteria
- Any Graduate.
- 3–5 years of experience in Telecalling / Recovery / Collections.
- Minimum 1–2 years of experience as a Team Leader preferred.
- Must have hands-on experience in Banking / NBFC / Loan Recovery collections.
- Should have experience managing collection agents and achieving recovery targets.
Target Candidate Profiles
- Telecalling Team Leader – Recovery
- Collections Team Leader
- Loan Recovery Team Leader
- Debt Collection Team Leader
- Senior Collection Executive
- Assistant Team Leader – Collections
Important Screening Criteria: Candidates must have hands-on experience in the Telecalling Recovery / Loan Collections process, along with team handling and target achievement experience. General telecalling or customer support team leaders without recovery experience are not suitable.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Telecalling - Team Leader (Chennai)
🏢 egrove systems pvt.ltd
📍 Chennai
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