AWRELLZ

We're Hiring: Receptionist / Front Desk Executive

Company Name: Awrellz

Position: Receptionist / Front Desk Executive

Department: Front Office & Administration

Working Hours: 9:30 AM – 7:00 PM

Weekly Off: One day per week, as per the company roster

Job Type: Full-Time

Freshers can apply .

About the Role

Awrellz is looking for a professional, well-organized, and customer-oriented Receptionist / Front Desk Executive to manage front office operations and ensure a welcoming, seamless, and professional experience for every client.

The ideal candidate will serve as the first point of contact for clients, manage appointments, handle inquiries, coordinate with doctors and consultants, and support the smooth functioning of daily clinic operations.

We are seeking someone with excellent communication skills, a positive attitude, strong administrative abilities, and a genuine commitment to delivering outstanding customer service.

Key Responsibilities

1. Front Desk & Client Management

Welcome clients and visitors warmly and professionally.

Create a positive first impression by maintaining courteous and professional communication.

Manage the reception area and ensure it remains clean, organized, and presentable.

Guide clients regarding appointments, waiting times, and basic clinic procedures.

2. Appointment & Schedule Management

Schedule, confirm, reschedule, and manage appointments for doctors, skin consultants, and other professionals.

Maintain accurate daily appointment schedules.

Coordinate with clients to minimize missed appointments and scheduling conflicts.

Inform clients about appointment timings and any necessary schedule changes.

3. Calls, Messages & Client Communication

Handle incoming calls, WhatsApp messages, emails, and general inquiries promptly.

Provide accurate information regarding clinic services, appointment availability, and basic procedures.

Respond to client queries professionally and escalate complex concerns to the appropriate department.





Maintain effective communication with clients before and after their visits.

4. Registration & Record Management

Register new clients and maintain accurate client information.

Update appointment records, visit details, and other relevant documentation.

Maintain confidentiality of client information and follow company policies.

Ensure records are properly organized and readily accessible to authorized staff.

5. Billing & Payment Handling

Prepare invoices, collect payments, and issue receipts.

Maintain accurate daily billing and payment records.

Assist with payment reconciliation and prepare basic financial reports.

Follow company procedures for cash handling and payment documentation.

6. Coordination & Administrative Support

Coordinate with doctors, skin consultants, therapists, counselors, and other team members.

Ensure smooth communication between the front desk and internal departments.

Prepare daily reports related to appointments, walk-ins, client visits, and payments.

Assist management with routine administrative tasks and daily operational requirements.

Excellent verbal and written communication skills in English and Hindi.

Proficiency in MS Office, Excel, appointment scheduling systems, and CRM software.

Basic knowledge of billing, invoicing, and payment handling.

Strong interpersonal skills and a professional approach to client service.

Essential Skills & Competencies

Excellent communication and customer-handling abilities.

Strong organizational and multitasking skills.

Professional appearance and a pleasant personality.

Attention to detail and accuracy in record management.

Good time management and problem-solving abilities.

Ability to remain calm and professional in a fast-paced environment.

A proactive attitude with a robust sense of responsibility.

Ability to work independently and coordinate effectively with the team.

Commitment to maintaining client confidentiality and professional standards.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Receptionist (Ludhiana)
🏢 Awrellz
📍 Ludhiana