Reception Staff – Hotel / Resort

Job Summary:
We are looking for a friendly, professional, and customer-oriented Reception Staff member to manage front desk operations at our hotel/resort. The candidate should have good communication skills, a pleasant personality, and the ability to handle guests professionally.

Key Responsibilities

- Welcome guests and complete check-in and check-out procedures.
- Handle guest inquiries, reservations, and booking confirmations.
- Manage phone calls, WhatsApp inquiries, and online bookings.
- Maintain guest records and update details in the hotel ERP system.
- Coordinate with housekeeping and other departments to ensure room readiness.
- Handle guest complaints professionally and provide appropriate solutions.
- Manage billing, payments, and cash transactions accurately.
- Encourage guests to provide Google reviews.
- Maintain a clean, organized, and attractive reception area.
- Ensure smooth day-to-day front office operations.

Requirements

- Minimum qualification:



Plus Two or Degree.
- Experience in hotel/resort reception is preferred.
- Freshers with good communication skills may also apply.
- Basic computer knowledge is required.
- Knowledge of hotel management software is an advantage.
- Good communication and customer service skills.
- Ability to work in shifts.
- A smart, well-groomed, and professional personality.

Skills Required

- Guest handling and customer service.
- Communication and problem-solving.
- Computer and billing operations.
- Teamwork and coordination.
- Time management and responsibility.

Job Type: Full-time
Industry: Hospitality – Hotels & Resorts
Salary: Based on experience and performance
Location: As per company requirements

+91-XXXXXXXXXX,(phone hidden)

Pay: ₹13,000.00 - ₹15,000.00 per month

Advantages:

- Food provided

Work Location: In person

📌 Receptionist/Administrator (Kuthiravattom)
🏢 KM Group
📍 Kuthiravattom