A telecaller is a skilled who communicates with current or potential customers over the phone or via digital channels to promote products, generate leads, handle inquiries, or collect feedback.
Core Responsibilities:
- Make & Receive Calls: Dial outbound lists (cold or warm leads) and answer inbound customer inquiries.
- Pitch & Promote: Explain product features, services, pricing, and ongoing offers clearly.
- Lead Generation & Qualification: Identify interested prospects and pass qualified leads to the sales team or field agents.
- Customer Support & Grievances: Resolve basic complaints, answer service questions, and guide users through online steps (like payments or sign-ups).
- Database & CRM Management: Log call outcomes, update customer info, and track follow-ups in tools or Excel sheets.
- Target Achievement: Meet daily, weekly, or monthly call counts, lead quotas, or sales targets.