Job Summary

The Track Lead in Support & Operations plays a pivotal role in managing operational excellence and driving continuous improvement initiatives. This position focuses on problem-solving, meeting client SLAs, and empowering teams through effective people management, ensuring that support teams align with client expectations while fostering a culture of innovation.

Key Responsibilities

1. Enhance Operational Systems By Leveraging On-Premise Active Directory To Streamline User Management Processes, Optimize Access Controls, And Improve Reporting Capabilities For Better Decision-Making.
2. Understand And Analyze Client Requirements, Ensuring That The Support Team Effectively Utilizes On-Premise Active Directory To Meet And Exceed Service Level Agreements.
3. Lead And Mentor The Project Team In Implementing Best Practices For On-Premise Active Directory Management, Ensuring Transparent Communication Of Project Goals And Progress.
4. Introduce Innovative Solutions For Process Development,



Utilizing On-Premise Active Directory Features To Enhance Security And Operational Efficiency Within The Organization.
5. Provide Tailored Solutions That Align With Customer Needs, Leveraging On-Premise Active Directory Functionalities To Drive Business Results And Enhance User Satisfaction.

Skill Requirements

1. Expert Proficiency In On-Premise Active Directory Management And Administration
2. Strong Understanding Of Operational Processes And Client Service Delivery
3. Excellent Problem-Solving And Analytical Skills
4. Proven Ability To Lead And Mentor Teams Effectively
5. Robust Communication Skills For Stakeholder Engagement

Must Have Skill

Active Directory Service Interfaces

Good to Have Skill

Other Requirements

1. Microsoft Certified: Identity And Access Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable

📌 Track Lead - Active Directory Service Interfaces (India)
🏢 HCLTech
📍 India