- Welcome customers visiting the service centre.
- Understand and record customer complaints.
- Ask customers about vehicle performance and issues.
- Explain regular service schedules and maintenance requirements.
- Explain service packages, labour charges and spare parts costs.
- Provide estimated service completion time.
- Obtain customer approval before additional repairs.
- Update customers about service progress.
- Handle customer complaints and queries politely.
- Ensure customer satisfaction during vehicle delivery.

2. Vehicle Receiving & Job Card Preparation

- Receive vehicles from customers.
- Inspect the vehicle condition along with the customer.
- Record existing scratches, damages and accessories.
- Note odometer reading and fuel level.
- Record customer complaints accurately.
- Prepare service job cards in the DMS/software.
- Explain the required service work to technicians.
- Obtain customer signature and approval.
- Attach necessary documents to the job card.

3. Service & Repair Coordination

- Allocate job cards to appropriate technicians.
- Coordinate with the workshop supervisor.
- Monitor ongoing vehicle service and repair work.
- Check job progress and estimated completion time.
- Inform customers about additional repairs.
- Get customer approval for additional work.
- Coordinate with the spare parts department.
- Ensure proper quality checks before delivery.




- Avoid unnecessary delays in vehicle servicing.

4. Spare Parts & Labour Monitoring

- Verify spare parts requirements.
- Check spare parts availability.
- Coordinate with the parts department.
- Verify labour charges and spare parts billing.
- Ensure correct service package application.
- Monitor additional repair charges.
- Check warranty-related parts and labour claims.

5. Customer Follow-Up & Relationship Management

- Call customers regarding service appointments.
- Remind customers about periodic maintenance.
- Follow up with customers after vehicle delivery.
- Collect customer feedback.
- Handle customer complaints.
- Inform customers about free service and paid service schedules.
- Encourage customers to return for their next service.
- Maintain good customer relationships.

6. Vehicle Delivery Responsibilities

- Verify completion of all job card operations.
- Coordinate final quality inspection.
- Check washing and cleaning completion.
- Verify final invoice details.
- Explain completed work to customers.
- Explain replaced spare parts and repair charges.
- Collect payment and hand over the invoice.
- Deliver the vehicle on the promised time.
- Obtain customer delivery acknowledgement.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:

- Commuter assistance
- Paid time off

Work Location: In person

📌 Service Advisor (Karunagappalli)
🏢 Yuva Tvs
📍 Karunagappalli