Job Description – Desktop Support Engineer (L1)

Job Title: Desktop Support Engineer – L1
Experience: 1.5+ Years
Location: Andheri
Salary Budget: Up to ₹3 LPA
Process: Domestic Technical Support

Job Summary

We are looking for a Desktop Support Engineer (L1) to provide first-level technical support to domestic users. The ideal candidate should have experience in troubleshooting desktop, laptop, hardware, software, and basic networking issues, along with valuable communication and customer-handling skills.

Key Responsibilities

- Provide L1 technical support to end users through calls, emails, and tickets.
- Troubleshoot desktop, laptop, printer, and peripheral-related issues.
- Install, configure, and maintain Windows operating systems.
- Resolve hardware and software-related issues.
- Provide support for MS Office, Outlook, and other business applications.
- Troubleshoot basic LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
- Assist users with password resets and account unlocks.




- Create, update, and manage tickets using ticketing tools.
- Escalate unresolved issues to the L2 support team.
- Maintain proper documentation of incidents and resolutions.

Required Technical Skills

- Windows 10/11 troubleshooting.
- Basic knowledge of Active Directory.
- MS Office and Outlook troubleshooting.
- Hardware and software troubleshooting.
- Basic networking knowledge (TCP/IP, DNS, DHCP, LAN, WAN).
- Printer and peripheral troubleshooting.
- VPN and remote desktop support.
- Knowledge of ticketing tools such as ServiceNow, Jira, or Remedy.

Pay: Up to ₹300,000.00 per year

Benefits:

- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Desktop support: 1 year (Required)
- Hardware: 1 year (Required)
- Troubleshooting: 1 year (Required)

Work Location: In person

📌 Desktop Support Engineer (Andheri)
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📍 Andheri