We are looking for a persuasive and customer-focused Telecaller to join our education institute. The primary role will involve contacting prospective students and parents, providing them with information about our courses, and encouraging enrollments.
Key Responsibilities:
- Make outbound calls to potential students and parents to inform them about the institute's courses and services.
- Answer inbound calls and respond to inquiries about programs, fees, and admission procedures.
- Provide detailed and accurate information about the institute, curriculum, and perks.
- Follow up with prospective students who have shown interest in the courses.
- Maintain and update the database with accurate call and student information.
- Meet daily/weekly/monthly targets for calls and conversions.
- Handle queries and concerns in a professional and empathetic manner.
- Collaborate with the admissions team to ensure seamless enrollment processes.
- Provide feedback to the management regarding common queries, challenges, and suggestions.
Skills and Qualifications:
- Candidates with graduation from science stream will be preferred
- Excellent verbal communication and interpersonal skills.
- Proficiency in relevant languages (English, Hindi, Marathi).
- Basic computer knowledge and familiarity with CRM tools.
- Experience in telecalling or customer service is an advantage.
We are also accepting application for this profile from tele caller, tale calling executive, tele cs executive, tele in marketing executive.