1. Daily Operations Management

- Oversee all daily operations during the assigned shift.
- Ensure all departments are functioning smoothly.
- Monitor staff attendance, punctuality, and grooming.
- Conduct shift briefings and assign daily responsibilities.
- Ensure all operational checklists are completed.
- Monitor cleanliness, hygiene, and maintenance.

2. Customer Service and Guest Satisfaction

- Ensure customers receive excellent service.
- Handle customer complaints and resolve issues professionally.
- Take immediate action on customer feedback.
- Ensure customer satisfaction throughout the shift.
- Follow up on unresolved customer concerns.

3. Staff Management

- Supervise and guide team members.
- Allocate duties according to business requirements.
- Monitor employee performance and productivity.
- Support team members during busy periods.
- Handle staff conflicts and disciplinary matters.
- Motivate employees and maintain team discipline.

4. Sales and Revenue Management

- Monitor daily sales and revenue targets.
- Encourage upselling and cross-selling.
- Track business performance during the shift.
- Identify opportunities to improve sales.
- Monitor discounts, voids, and complimentary transactions.

5. Cash and Financial Control

- Monitor cash handling procedures.
- Verify cash registers and POS transactions.
- Check billing accuracy.
- Monitor refunds, discounts, and cancellations.
- Ensure proper cash handover at shift closing.
- Report any cash discrepancies immediately.

6. Safety, Security and Compliance

- Ensure workplace safety standards are followed.
- Monitor fire safety and emergency equipment.
- Ensure compliance with company policies.
- Report accidents, incidents, and security concerns.
- Ensure food safety and hygiene standards where applicable.

7. Inventory and Stock Control

- Monitor stock availability.
- Prevent unnecessary wastage and pilferage.
- Check stock shortages and report requirements.
- Ensure proper storage and handling of materials.




- Coordinate with the inventory or purchase department.

8. Reporting and Communication

- Prepare daily shift reports.
- Record customer complaints and resolutions.
- Report operational issues to senior management.
- Communicate key updates to the next shift.
- Maintain proper shift handover records.

2. Manager on Duty – Shift Checklist

Timing

Responsibility

Before shift

Check attendance, grooming and operational readiness

Shift opening

Conduct team briefing and allocate duties

During shift

Monitor operations, service and customer satisfaction

Peak hours

Support staff and manage customer flow

Throughout shift

Monitor sales, cash and inventory

Shift closing

Verify reports, cash and operational checklists

Handover

Communicate pending tasks and important updates

3. Key performance indicators (KPIs)

A Manager on Duty should be evaluated based on:

- Customer satisfaction and feedback.
- Achievement of daily sales targets.
- Employee productivity and discipline.
- Operational efficiency.
- Cash accuracy and financial control.
- Inventory management and wastage control.
- Hygiene, safety and compliance.
- Quality of shift reports and handovers.

4. Important qualities of a successful MOD

- Leadership and decision-making.
- Strong communication skills.
- Problem-solving ability.
- Customer handling skills.
- Time management.
- Team motivation.
- Accountability and ownership.
- Ability to work under pressure.

5. Daily accountability of the MOD

The Manager on Duty must ensure five things before completing the shift:

- People: All employees are assigned and performing their duties.
- Service: Customers receive excellent service.
- Operations: All departments function smoothly.
- Finance: Sales, billing and cash are properly controlled.
- Handover: All reports, pending tasks and issues are communicated.

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Education:

- Bachelor's (Preferred)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)

Work Location: In person

📌 Manager on Duty (Tirupati)
🏢 Akshiraa Mom & Me Hospitals
📍 Tirupati