Location: Mohali, Punjab (Work from Office)
Experience: 2–5 Years
Job Type: Full time
Shift: US/Night Shift
Salary: Up to ₹12–13 LPA

Job Responsibilities:

- Manage workforce planning, forecasting, scheduling, and intraday monitoring.
- Handle dialer management, configuration, and performance monitoring.
- Monitor real-time campaign performance and optimize agent productivity.
- Coordinate with Operations, QA, and IT teams.
- Analyze call center metrics and prepare WFM reports.
- Ensure adherence to schedules and campaign targets.

Requirements:

- 2–5 years of experience in WFM within an international BPO, preferably US outbound sales or collections.
- Strong knowledge of dialer management and workforce optimization.
- Understanding of forecasting, scheduling, real-time management, and reporting.
- Strong analytical and communication skills.
- Willingness to work onsite in Mohali and in US/night shifts.

Apply Now!

Interested candidates can share their updated CV at [email protected].

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 Hiring: WFM Specialist / Analyst/ Dailer management (Sahibzada Ajit Singh Nagar)
🏢 Jeewan dreamz
📍 Sahibzada Ajit Singh Nagar