About the Role
At Noise, outstanding products are only half the story. The other half is how we show up for the people who use them. As a Customer Experience Executive for the Noise REP Band, you'll be the face and voice of Noise for customers who need technical help with their fitness tracker. Whether it's a pairing issue, a sync failure, or a question about SpO2 accuracy, you'll resolve it clearly and empathetically across calls, chat, and email, and turn a frustrating moment into a reason to trust the brand.

Key Responsibilities

- Handle inbound queries and complaints (calls, chat, email, IVR escalations), with a technical focus.
- Troubleshoot hardware (charging, defects, straps), app (pairing, sync, connectivity), and health tracking (sleep, heart rate, SpO2) issues.
- Explain technical fixes in simple, empathetic language.
- Follow troubleshooting playbooks; escalate to Hardware, App, or Health Tracking owners when needed.




- Log and categorize every ticket accurately to support trend reporting.
- Follow up with customers until closure.
- Flag recurring issues (firmware bugs, pairing failures, sensor gaps) to analytics and product teams.
- Meet CSAT, TAT, FRT, and resolution-rate targets.
- Ensure smooth IVR/bot-to-live-agent handovers.

Requirements

- Fluent English and Hindi (verbal and written).
- Technical aptitude for Bluetooth/app connectivity, wearables, and sensor-based tracking
- Patience and active listening with frustrated or first-time users.
- Structured problem-solving; calm under high ticket volumes (especially launches).
- Comfort with ticketing/CRM tools and basic Excel/dashboards.
- Attention to detail; team-oriented mindset.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Experience Executive (Gurugram)
🏢 Noise
📍 Gurugram