About the Role: We are seeking an experienced Team Lead Inbound US Process to manage and drive performance in our international voice operations.
Key Responsibilities
- Lead inbound US process teams in a fastpaced BPO environment
- Drive KPIs including Attrition , Shrinkage , AHT , CSAT , SLA, and SPH
- Ensure smooth operations and client satisfaction
- Mentor and motivate team members for consistent delivery
Requirements
- Minimum 1 year experience as Team Lead in International Voice Process
- Solid communication and leadership skills
- Ability to manage performance metrics and team targets
- Immediate joiners preferred
Why Join Us Competitive salary incentives Career growth in international BPO leadership Exposure to US process operations Dynamic work culture