JOB DESCRIPTIONPosition: Hotel General Manager

Department: Hotel OperationsDesignation: General Manager (GM)Industry: Hospitality / HotelProperty Category: 4-Star HotelReports To: Owner / Director / Corporate ManagementExperience Required: 8–12 Years in Hotel Operations, including 3–5 Years in a Senior Management RoleQualification: Degree / Diploma in Hotel Management or Hospitality Management preferred.

1. Job Purpose

The Hotel General Manager will be responsible for the overall management, strategic direction, and operational performance of the hotel. The role requires ensuring smooth day-to-day operations, maintaining 4-star hospitality standards, maximizing revenue and profitability, enhancing guest satisfaction, and leading all departmental teams towards achieving organizational goals.

2. Key Roles & Responsibilities

A. Overall Hotel Operations

- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Sales & Marketing, Engineering, Security, and Accounts.
- Ensure smooth coordination between all departments.
- Maintain high standards of service, cleanliness, hygiene, and hospitality in accordance with 4-star property standards.
- Develop and implement operational SOPs, policies, and procedures.
- Conduct regular operational inspections and departmental reviews.

B. Revenue & Business Development

- Develop strategies to maximize room occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR).
- Monitor room revenue, F&B; revenue, banquet sales,



and other income sources.
- Work closely with the Sales & Marketing team to generate new business opportunities.
- Monitor competitor pricing, market trends, and business performance.
- Ensure effective inventory management and revenue optimization.

C. Financial Management & Cost Control

- Prepare and monitor annual budgets, forecasts, and departmental financial targets.
- Control operational expenses and ensure optimum utilization of resources.
- Monitor departmental costs, payroll, food costs, and other operating expenses.
- Review daily, weekly, and monthly financial reports.
- Ensure profitability while maintaining service quality.

D. Guest Experience & Satisfaction

- Ensure exceptional guest service and personalized hospitality.
- Handle VIP guests, guest complaints, escalations, and service recovery.
- Monitor online guest reviews, ratings, and feedback across OTA platforms and other channels.
- Implement strategies to improve guest satisfaction and repeat business.
- Ensure consistent delivery of the hotel's service standards.

E. Human Resource & Team Management

- Lead, motivate, and develop the hotel management team and staff.
- Ensure effective manpower planning and departmental staffing.
- Oversee recruitment, onboarding, training

Interested candidate can share their cv on +91-XXXXXXXXXX or [email protected]

Pay: ₹8,600.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Food provided

Work Location: In person

📌 Steward (Darjeeling)
🏢 Hotel Central Heirtage
📍 Darjeeling