chat support executive helps customers solve problems and answer questions in real-time using online text chat, messaging apps, or social media.
Key Responsibilities
- Answering queries: Respond to customer questions quickly and clearly through live chat tools.
- Multitasking: Manage multiple chat conversations at the same time without losing quality or speed.
- Resolving issues: Troubleshoot technical glitches, process orders, or fix billing problems.
- Escalating complaints: Pass hard problems or angry customer issues to senior supervisors or technical teams.
- Logging data: Write down notes about customer problems and solutions in the company database.
Required Skills
- Strong typing and writing: Good spelling, transparent grammar, and fast typing skills.
- Good communication:
A polite, friendly, and helpful tone in all messages.
- Patience and empathy: Ability to stay calm and kind when dealing with upset customers.
- Basic computer skills: Know how to use CRM software, chat platforms, and spreadsheets.
Qualifications
- Education: High school diploma (12th pass) or a college degree.
- Required Age criteria 18 to 29 years
- Required Experience fresher to 2years experience
Experience: Past work in customer service or data entry is helpful.