Digitide Solutions Limited is seeking a motivated Associate for its CLM Domestic BFSI – Manpower Back Office team. The role serves as the first point of contact for customers, delivering accurate information on banking and financial services, resolving queries promptly, and maintaining high levels of client satisfaction. You will collaborate with cross‑functional teams to ensure seamless service delivery and contribute to continuous process improvement. Responsibilities
• Respond to inbound customer calls, emails, and chat messages in a courteous and timely manner.
• Identify, investigate, and resolve client issues related to BFSI products and services.
• Provide accurate information on account status, transaction details, and policy terms.
• Escalate complex or high‑priority cases to senior support or relevant departments.
• Document all interactions in the CRM system, ensuring data integrity and compliance.
• Follow up with customers to confirm issue resolution and gather feedback.
• Assist in preparing daily and weekly service performance reports.
• Participate in training sessions to stay updated on product changes and regulatory requirements.




• Support back‑office operations such as data entry, verification, and record maintenance.
• Contribute ideas for process enhancements to improve efficiency and customer experience. Qualifications
• Bachelor's degree in Business, Finance, or related field (or equivalent experience).
• 1–2 years of experience in a customer care or back‑office role, preferably in BFSI.
• Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
• Robust problem‑solving abilities and attention to detail.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to handle high call volumes while maintaining quality standards.
• Customer‑focused mindset with a commitment to service excellence.
• Basic understanding of banking, insurance, or financial services regulations.
• Flexibility to work in shifts, including occasional weekends or holidays.
• Team player with a positive attitude and willingness to learn.

📌 Associate (Delhi)
🏢 Digitide Solutions
📍 Delhi