The Customer Care Executive (CCE) will serve as the primary point of contact for our domestic BFSI clients within the CLM Inbound department. You will handle inbound queries, troubleshoot issues, and ensure seamless service delivery while adhering to compliance standards and contributing to continuous process improvement. Responsibilities
• Respond to inbound client calls and emails promptly, maintaining service level agreements.
• Diagnose and resolve technical and functional issues related to CLM solutions.
• Escalate complex problems to appropriate support tiers while tracking resolution progress.
• Document interactions and solutions accurately in the ticketing system.
• Provide product knowledge and guidance to clients on best practices.
• Collaborate with cross‑functional teams to address recurring issues and improve processes.
• Monitor and report on key performance indicators such as response time and customer satisfaction.
• Participate in regular training sessions to stay updated on BFSI regulations and product updates.




• Assist in creating and updating knowledge base articles for internal and client use.
• Maintain confidentiality and compliance with data protection policies. Qualifications
• Bachelor's degree in Business, Finance, IT, or related field.
• 2+ years of experience in inbound customer support, preferably in BFSI or CLM domains.
• Strong communication skills with fluency in English; additional Indian languages a plus.
• Proficiency with ticketing tools (e.g., ServiceNow, JIRA) and CRM systems.
• Ability to understand and explain technical concepts to non‑technical users.
• Excellent problem‑solving and analytical abilities.
• Familiarity with banking, financial services, and insurance regulations.
• Customer‑focused mindset with a track record of achieving high satisfaction scores.
• Ability to work in a quick‑paced, shift‑based environment.
• Team player with a proactive attitude toward continuous improvement.

📌 CCE (Mumbai)
🏢 Digitide Solutions
📍 Mumbai