About the role
We are looking for a skilled Enterprise Server Operations Engineer – Level II to manage, maintain, and support enterprise server infrastructure across physical data centres and virtualized environments. The candidate will be responsible for Linux and Windows server administration, data center infrastructure management, clustering, storage, backup operations, and Business Continuity Planning (BCP) and Disaster Recovery (DR). The role requires strong troubleshooting skills, proactive infrastructure monitoring, incident and problem management capabilities, and the ability to ensure high availability, security, performance, and reliability of critical business services. What you will do:
• Linux Administration
• Install, configure, administer, and maintain Linux servers, including Red Hat Enterprise Linux (RHEL), Oracle Linux, Ubuntu, or other enterprise Linux distributions.
• Perform user and group management, file system administration, disk management, and permission management.
• Monitor system performance, CPU, memory, disk utilization, and system logs.
• Manage services, processes, scheduled jobs, package updates, and operating system patching.
• Troubleshoot OS, application dependency, network connectivity, and performance-related issues.
• Implement OS hardening, SSH security, access controls, and security patches.
• Manage LVM, file systems, mount points, and disk expansion activities. Windows Server Administration
• Install, configure, administer, and maintain Windows Server operating systems.
• Manage Active Directory integration, Group Policy, DNS, and related infrastructure services as required.
• Perform Windows patch management, vulnerability remediation, and security hardening.
• Troubleshoot server boot failures, service issues, resource utilization, and application connectivity.
• Manage local users, groups, NTFS permissions, and privileged access.
• Monitor Windows Event Logs, system health, and server performance.
• Support PowerShell scripting and automation for routine administrative activities. Data Center & Server Infrastructure Management
• Manage enterprise physical servers, rack-mounted servers, and associated infrastructure.
• Perform server provisioning, installation, configuration, firmware upgrades, and hardware lifecycle management.
• Work with server platforms from vendors such as Dell, HPE, Lenovo, or equivalent.
• Monitor server hardware health, RAID status, power supplies, fans, memory, CPU, and disk components.
• Coordinate with data center, network, storage, and OEM support teams for incident resolution.
• Maintain server inventory, asset records, configuration documentation, and operational procedures.
• Support virtualization platforms such as VMware vSphere, Microsoft Hyper-V, or Proxmox VE.
• Ensure adherence to change management, incident management, and infrastructure maintenance procedures. Clustering & High Availability
• Understand and support high-availability clustering and failover configurations.
• Administer or support Windows Failover Clustering and Linux-based clustering technologies.
• Monitor cluster health, node status, quorum, cluster resources, and failover events.
• Participate in cluster failover testing, maintenance, and troubleshooting.
• Understand high-availability concepts, redundancy, load balancing, and elimination of single points of failure.
• Support planned failover and failback activities during maintenance and DR exercises. Storage Administration
• Support enterprise storage platforms, including SAN, NAS, and direct-attached storage.
• Understand storage concepts such as RAID, LUNs, volumes, zoning, multipathing, and storage provisioning.
• Coordinate with storage teams for capacity expansion, LUN allocation, and storage performance issues.
• Monitor storage utilization, latency, IOPS, and capacity trends.
• Troubleshoot disk, file system, mount, and storage connectivity issues.
• Understand Fibre Channel, iSCSI, NFS, and SMB protocols.
• Support storage replication and integration with virtualization, clustering, and backup platforms.



Backup & Recovery Management
• Monitor and manage scheduled backup jobs, backup failures, and recovery operations.
• Work with enterprise backup solutions such as Veeam, Commvault, Veritas NetBackup, Dell PowerProtect, or equivalent.
• Perform backup restoration, file-level recovery, and server recovery as required.
• Monitor backup capacity, retention policies, job status, and backup success rates.
• Support application-consistent backups and recovery of critical systems.
• Validate backup integrity and participate in periodic restoration testing.
• Understand backup architecture, retention, encryption, offsite copies, immutable backups, and air-gapped backup concepts.
• Investigate backup failures and coordinate with relevant teams for resolution. Business Continuity & Disaster Recovery (BCP/DR)
• Understand BCP, DR, RTO (Recovery Time Objective), and RPO (Recovery Point Objective).
• Support DR infrastructure readiness, replication monitoring, and recovery planning.
• Participate in scheduled DR drills, failover, failback, and application recovery validation.
• Execute documented recovery procedures and maintain DR runbooks.
• Validate server, storage, cluster, and backup availability during DR exercises.
• Document DR test results, observations, dependencies, and corrective actions.
• Support business continuity requirements for critical production systems. Monitoring, Security & Operational Compliance
• Monitor server availability, performance, capacity, and infrastructure alerts.
• Perform root cause analysis (RCA) for recurring incidents and major outages.
• Follow incident, problem, change, and service request management processes.
• Implement security baselines, vulnerability remediation, and approved configuration standards.
• Support SIEM integration, security log collection, and audit evidence requirements.
• Maintain SOPs, operational checklists, infrastructure diagrams, and configuration records.
• Ensure compliance with internal IT policies, access control standards, and applicable regulatory requirements. What you will need: Required Technical Skills
• Strong hands-on experience in Linux and Windows Server administration.
• Knowledge of enterprise physical server infrastructure and data center operations.
• Working knowledge of clustering, high availability, and failover mechanisms.
• Understanding of SAN/NAS storage, RAID, LUNs, multipathing, and storage protocols.
• Experience with enterprise backup and recovery operations.
• Knowledge of BCP/DR procedures, RTO/RPO, and DR testing.
• Familiarity with virtualization technologies and server provisioning.
• Knowledge of TCP/IP networking, DNS, routing basics, and firewall connectivity troubleshooting.
• Familiarity with OS patching, vulnerability remediation, server hardening, and access management.
• Experience with infrastructure monitoring and IT service management tools.
• Basic scripting skills using Bash, PowerShell, or Python are desirable. Qualifications & Experience
• Bachelor's degree or diploma in Computer Science, Information Technology, or a related discipline.
• 8–10 years of experience in enterprise IT infrastructure or server operations.
• Hands-on experience supporting production environments with defined SLAs.
• Experience in incident management, troubleshooting, maintenance, and change implementation.
• Exposure to regulated or business-critical environments.
• Relevant certifications in Linux, Microsoft Windows Server, virtualization, storage, or backup technologies are desirable. Key Competencies
• Strong analytical and troubleshooting skills.
• Ability to work under pressure during production incidents.
• Good documentation and communication skills.




• Ownership of incidents and timely escalation.
• Ability to coordinate with application, network, security, storage, and vendor teams.
• Strong adherence to change management and security procedures.
• Willingness to participate in planned maintenance, DR drills, and an on-call or shift roster, as required. Key Performance Indicators (KPIs)
• Server availability and infrastructure SLA compliance.
• Mean Time to Resolve (MTTR) for server incidents.
• Successful completion of OS patching and vulnerability remediation.
• Backup job success rate and restoration test success rate.
• Successful execution of scheduled DR drills and recovery procedures.
• Reduction in recurring incidents through root cause analysis.
• Infrastructure capacity management and proactive issue identification.
• Accuracy of server inventory, SOPs, and operational documentation.
• Compliance with change management and security standards. Preferred Additional Skills
• Experience with Dell PowerEdge or HPE ProLiant enterprise servers.
• Experience with VMware vSphere, Hyper-V, or Proxmox VE.
• Exposure to Ceph, distributed storage, or software-defined infrastructure.
• Knowledge of Red Hat clustering, Pacemaker/Corosync, or Windows Server Failover Clustering.
• Exposure to infrastructure automation, configuration management, and monitoring platforms.
• Knowledge of immutable backup architecture and ransomware recovery procedures. Life at slice: Life so valuable, you’d think we’re kidding:
• Competitive salaries. Period.
• An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.
• Flexible

working hours
. Just don’t call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”. We believe in equality. Period. At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law. We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Come join our crew About slice: slice A new bank for a new India slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us. Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together. We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.

📌 Engineer 2 - ESO (Bengaluru)
🏢 Slice
📍 Bengaluru