Why Ample: We value our team members, and you can look forward to
• Humane work environment with strong focus on people well
- being
• Work Culture that is growth oriented and fun
• Continuous learning
- on the job as well as through programs, and mentoring
• Compensation in line with the best in the industry Ample is a 29 years old organisation. What does it mean for you?
• We are a stable organisation with over 29 years of experience in SI / IT
- in an setting where companies rarely cross 10
• We have built trusting relationships
- with team members, customers and partners, several of them for over a decade, and many over two decades.
• We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant. The foundation for future growth is on the following foundations
• Globally revered brands in partnerships with Ample
- in the enterprise and retail industry
• You would be representing a brand that the market has revered and valued over two decades
• We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this opportunity.
• Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine We live our vision and values
• Our customers and team members experience this every day, making it a place to be for anyone engaging with us
• We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation.
Responsibilities:
• Customer service / Front-end customer handling.
• Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).
• Troubleshooting of technical related issues and ensure to resolve the issues / queries.
• Escalate problems when unable to resolve customer issues.
• Knowledge of computer hardware & software is an added advantage.
• Excellent language fluency, excellent verbal & written communication skill.
• Should be able to handle customer queries and should aim at customer delight.
• Should be technically sound.
• Self driven & goal oriented and willing to work on Weekends
📌 Executive – Technical Support (India)
🏢 Ample Group
📍 India
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