Client-Facing HR & Account Manager

Location:
Bangalore, Delhi & Pune Employment Type: Full-Time

Experience:
3–7 years Domain: Staffing / Staff Augmentation / IT Recruitment

About the Role
We are looking for a proactive and client-facing HR & Staffing Account Manager to work closely with our clients and help grow our staff augmentation business. The role combines client relationship management, recruitment coordination, staffing operations, and account growth.

Key Responsibilities
• Work closely with client HR teams, hiring managers, and business stakeholders to understand current and upcoming staffing requirements.
• Coordinate and schedule candidate interviews, assessments, feedback, and follow-ups.
• Manage day-to-day staffing operations and ensure smooth coordination between the client and our internal recruitment team.
• Track open positions, candidate pipelines, interviews, selections, onboarding, and consultant deployment.
• Maintain regular communication with hiring managers and proactively identify new staffing requirements.
• Mine and grow existing client accounts by identifying opportunities across teams, departments, projects, and new skill requirements.
• Build strong relationships with key client stakeholders and become a trusted point of contact for staffing-related matters.
• Work closely with the recruitment team to ensure timely sourcing and submission of relevant candidates.
• Monitor consultant performance, attendance, onboarding, extensions, replacements, and other operational requirements.
• Identify opportunities for additional staffing, new roles,



and expansion of existing client engagements.
• Prepare regular account updates covering requirements, pipeline, interviews, deployments, and growth opportunities.
• Resolve day-to-day issues and ensure a strong client experience. Requirements
• 3–7 years of experience in IT recruitment, staffing, staff augmentation, RPO, HR operations, or account management.
• Strong experience working directly with clients and hiring managers.
• Excellent communication, relationship-building, and stakeholder management skills.
• Positive understanding of IT hiring and technical roles.
• Strong coordination, follow-up, and organizational skills.
• Commercial mindset with the ability to identify and develop new opportunities within existing accounts.
• Ability to work independently and manage multiple priorities.
• Good working knowledge of MS Excel/Google Sheets and recruitment/ATS tools. Key Success Metrics:
• Growth in active consultants deployed.
• New staffing requirements generated within existing accounts.
• Submission-to-interview and interview-to-selection conversion.
• Speed and quality of requirement fulfillment.
• Consultant retention and successful onboarding.
• Expansion of relationships across client teams and departments.
• Overall revenue and growth from assigned accounts. Ideal Candidate: The ideal candidate should be able to think like an HR partner, operate like a staffing manager, and build relationships like an account manager. They should be proactive in understanding client needs, coordinating execution, and identifying opportunities to grow the staffing engagement.

📌 Client-Facing HR (Bengaluru)
🏢 Pranatree
📍 Bengaluru