Job Summary We are looking for a proactive and customer-focused CRM Executive with strong communication, problem-solving, and sales-closing skills. The candidate will manage customer relationships, handle inquiries, coordinate with internal teams, and ensure customer satisfaction while supporting sales conversion and business growth.

Key Responsibilities
• Manage customer inquiries, follow-ups, and relationship management.
• Communicate with customers through calls, emails, and other communication channels.
• Handle customer complaints, queries, and issues efficiently.
• Follow up on leads and quotations to convert potential customers into confirmed sales.
• Coordinate with the sales, accounts, and operations teams to ensure smooth order processing.
• Prepare reports, maintain customer records, and manage data using MS Excel.
• Handle basic accounting-related entries and coordination using Tally.
• Draft professional emails, quotations, and customer communications.
• Identify customer requirements and provide appropriate solutions.
• Maintain regular follow-ups to improve customer satisfaction, retention, and sales closure.



Required Skills & Qualifications
• Good working knowledge of MS Excel and Tally.
• Strong written and verbal communication skills.
• Proficiency in qualified email drafting.
• Excellent problem-solving and customer-handling abilities.
• Strong follow-up, negotiation, and sales-closing skills.
• Ability to manage multiple tasks and handle customer concerns professionally.
• Good coordination and time-management skills. Preferred Candidate Profile
• A confident and result-oriented individual with a customer-first approach.
• Someone who can handle difficult situations calmly and find practical solutions.
• A candidate with the ability to convert leads into sales through effective communication and persistent follow-ups.
• Prior experience in CRM, customer service, sales coordination, or inside sales will be an advantage. Key Performance Indicators (KPIs): Customer satisfaction, lead conversion rate, sales closure, follow-up efficiency, and accuracy of customer records.

📌 Customer Relations Executive (Jaipur)
🏢 SARAF FABTRADE PRIVATE
📍 Jaipur