Job Description
– Head of India Payroll Delivery Position Title Head – India Payroll Delivery Location
- Madurai/Chennai (100% Work from Office) Reporting To Global Head of Payroll Operations Role Purpose The Head of India Payroll Delivery will be responsible for leading end-to-end payroll operations and service delivery for India payroll clients, ensuring operational excellence, compliance, client satisfaction, scalability, and transformation of payroll delivery processes. The role will own delivery P&L;, client governance, operational efficiency, team capability development, automation adoption, and service quality. This role is critical in building a best-in-class India payroll delivery organization capable of supporting enterprise customers with accuracy, compliance, and superior customer experience. Required Experience
• 15+ years overall experience.
• 8+ years in India payroll operations leadership.
• Strong expertise in India payroll processing.
• Experience managing enterprise payroll clients.
• Experience handling large-scale payroll operations.
• Experience managing multi-location teams.
• Strong understanding of India labor laws and statutory compliance.

Key Responsibilities
1. End-to-End Payroll Delivery Leadership
• Own complete payroll processing operations for all India payroll clients.
• Ensure accurate and timely payroll processing across monthly, weekly, and off-cycle payroll runs.
• Manage statutory compliance including: PF, ESI, PT, TDS, Gratuity, Bonus, Labor law, compliance
• State-specific statutory requirements
• Drive SLA adherence across all payroll operations. 2. Client Delivery Management
• Act as executive owner for India payroll delivery accounts.
• Build solid governance mechanisms with enterprise clients.
• Lead periodic business reviews with customers.




• Ensure high customer satisfaction and contract retention.
• Manage escalations and drive rapid issue resolution. 3. Operational Excellence
• Standardize payroll delivery processes across all accounts.
• Build scalable operational frameworks for growth.
• Drive continuous improvement initiatives.
• Improve productivity across payroll operations teams.
• Reduce manual effort through workflow redesign. 4. Compliance & Risk Management
• Ensure complete statutory compliance for India payroll processing.
• Maintain audit readiness for all payroll processes.
• Build strong controls for data privacy and payroll confidentiality.
• Ensure compliance with: Income Tax regulations, EPFO requirements, Labor compliance regulations, Data security standards, Drive internal audit compliance. 5. Team Leadership
• Lead large payroll operations teams including: Payroll Specialists, Payroll Managers, Quality Teams, Compliance Teams, Customer Success Teams
• Build leadership pipeline for payroll operations.
• Develop training and certification programs.
• Create high-performance delivery culture. 6. Delivery Transformation & Automation
• Drive automation across payroll operations.
• Identify opportunities for AI-led payroll operations transformation.
• Improve operational efficiency through: Workflow automation, Validation engines management systems, AI-based reconciliation
• Reduce dependency on manual intervention. 7. Financial Ownership
• Manage delivery profitability.
• Drive margin improvement initiatives.
• Optimize staffing and utilization.
• Manage operational budgets. 8. Stakeholder Management Manage cross-functional collaboration with:
• Product teams, Implementation teams, Engineering teams, Compliance teams, Customer Success teams, Sales and Account Management teams
• Serve as senior escalation point for critical customer issues.

📌 India Payroll Delivery Head (Chennai)
🏢 Neeyamo
📍 Chennai