Role Overview We are seeking an experienced Zoho Administrator / Developer to support the implementation, customization, integration, and enhancement of the Zoho ecosystem. The ideal candidate will have hands-on experience across the Zoho suite and be responsible for developing, optimizing, and maintaining business applications and workflows to support operational excellence and business transformation initiatives. The role requires strong technical expertise in Zoho platform development, integrations, automation, and user support, along with the ability to work closely with business stakeholders to translate requirements into scalable solutions.

Key Responsibilities
Zoho Administration & Development
• Configure, customize, and maintain applications within the Zoho ecosystem.
• Develop custom solutions using Deluge scripting, Zoho APIs, and custom functions.
• Design and implement workflows, automations, validations, and approval processes.
• Support end-to-end implementation of Zoho-based business solutions.
• Troubleshoot and resolve application issues, bugs, and system performance concerns. Enhancement & Optimization
• Gather business requirements and propose scalable Zoho solutions.
• Perform enhancements to existing Zoho applications based on evolving business needs.
• Optimize workflows and processes to improve user experience and operational efficiency.
• Conduct impact assessments and recommend best practices for system improvements. Integration & Automation
• Develop and maintain integrations between Zoho applications and third-party systems.




• Utilize REST APIs, webhooks, and middleware platforms for seamless connectivity.
• Automate business processes across different applications within the Zoho suite. Support & Documentation
• Provide ongoing application support and user assistance.
• Develop technical documentation, process guides, and solution designs.
• Conduct user training sessions and knowledge-transfer activities.
• Ensure data integrity, security, and compliance standards are maintained. Required Skills & Experience
• 3 to 5 years of hands-on experience working with the Zoho platform.
• Strong expertise in Deluge scripting and Zoho application customization.
• Experience with: Zoho Recruit, Zoho People, Zoho CRM, Zoho Analytics, Zoho Books
• Experience with API integrations, web services, and third-party application connectivity.
• Strong understanding of workflow automation and business process design.
• Experience in troubleshooting, debugging, and performance optimization.
• Excellent analytical, problem-solving, and communication skills.
• Zoho certifications will be an added advantage.
• Ability to manage multiple enhancement and support activities simultaneously. Key Deliverables
• Successful implementation and enhancement of Zoho applications.
• Timely resolution of support tickets and application issues.
• Effective workflow automation and process improvements.
• Well-documented technical solutions and knowledge repository.
• Stable and scalable Zoho ecosystem supporting business operations.

📌 Zoho Admin (Gurugram)
🏢 CustomerInsights.AI
📍 Gurugram