Job Description
– Desktop Support Engineer (L1 / L2 / L3) Company: Minitek Systems India Pvt. Ltd. Employment Type: Full-Time Minitek Systems India Pvt. Ltd. is hiring Desktop Support Engineers for multiple locations across Mumbai and Pune. Candidates should have good technical knowledge of computer hardware, desktop/laptop troubleshooting, Windows operating systems and basic to advanced networking.
• Desktop Support Engineer – L1 L1 – Field Engineer Job Details CriteriaDetailsLocationGhatkopar & Churchgate, MumbaiExperience1–3 YearsCTC₹20,000–₹25,000 per monthQualificationAny GraduateGenderMaleJob ProfileField EngineerBenefitsTravelling Allowance Roles & Responsibilities
• Diagnose and troubleshoot desktop, laptop, printer, monitor and peripheral hardware issues.
• Install, configure and maintain Windows operating systems and applications.
• Perform basic hardware replacements, upgrades and preventive maintenance.
• Troubleshoot software, driver and operating system-related issues.
• Provide basic support for MS Office, Outlook and email configuration.
• Troubleshoot basic LAN, internet and network connectivity issues.
• Provide onsite technical support and resolve end-user issues.
• Maintain IT asset records and technical support documentation. Required Skills
• Basic to valuable computer hardware knowledge.
• Desktop and laptop troubleshooting.
• Windows installation and configuration.
• Printer and peripheral troubleshooting.
• Basic LAN and networking knowledge.
• Good communication and problem-solving skills.
• Desktop Support Engineer – L2/L3 (Dombivli)



L2/L3 – Resident Engineer Job Details CriteriaDetailsLocationDombivli, MaharashtraExperience4+ YearsCTC₹30,000–₹35,000 per monthQualificationIT Graduate / Diploma in IT / BEGenderMaleJob ProfileResident Engineer Roles & Responsibilities
• Handle advanced desktop, laptop and hardware troubleshooting.
• Install, configure and maintain Windows operating systems and applications.
• Perform hardware replacement, system upgrades and preventive maintenance.
• Troubleshoot Microsoft 365, Outlook and application-related issues.
• Diagnose and resolve LAN/WAN, TCP/IP, DNS, DHCP and VLAN-related issues.
• Configure and troubleshoot network switches, ports and endpoint connectivity.
• Handle structured cabling, UTP/Fiber connectivity and passive networking.
• Manage technical incidents, service requests and SLA compliance.
• Perform Root Cause Analysis (RCA) for recurring technical issues.
• Coordinate with network, server and vendor teams for issue resolution. Required Skills
• Strong desktop and laptop hardware troubleshooting.
• Advanced Windows troubleshooting.
• Microsoft 365 and Outlook support.
• Hands-on LAN/WAN troubleshooting.
• TCP/IP, DNS, DHCP and VLAN knowledge.
• Network switch and port troubleshooting.
• Practical knowledge of structured cabling.




• Incident management and SLA handling.
• Desktop Support Engineer – L2/L3 (Pune) L2/L3 – Resident Engineer Job Details CriteriaDetailsLocationMaval, Near Lonavala Highway, PuneExperience3–4 YearsCTC₹30,000–₹35,000 per monthQualificationAny GraduateGenderMaleJob ProfileResident EngineerFacilitiesCompany Bus & Meal Available Roles & Responsibilities
• Provide advanced desktop and laptop hardware troubleshooting and technical support.
• Install, configure and maintain Windows operating systems and business applications.
• Diagnose hardware failures and perform component replacement and system upgrades.
• Troubleshoot printers, scanners, monitors and other IT peripherals.
• Provide Microsoft 365, Outlook and application support.
• Troubleshoot LAN/WAN, IP addressing, DNS, DHCP and network connectivity issues.
• Handle network switches, ports and endpoint connectivity troubleshooting.
• Support LAN infrastructure, structured cabling and passive networking activities.
• Manage incident tickets and ensure timely resolution within defined SLAs.
• Coordinate with internal IT and vendor teams to ensure smooth IT operations. Required Skills
• Good hands-on desktop and laptop hardware knowledge.
• Windows 10/11 installation and troubleshooting.
• Hardware replacement and preventive maintenance.
• Microsoft 365 and Outlook support.
• Basic to good networking knowledge.
• LAN/WAN and TCP/IP troubleshooting.
• Knowledge of switches, ports and structured cabling.
• Incident management and end-user support.

📌 desktop support engineer (Mumbai)
🏢 Minitek Systems India
📍 Mumbai