How You'll Help Us Keep Climbing (Overview &

Key Responsibilities
)
• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Collaborate with research, innovation and IP co-development partners.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities. HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW &

KEY RESPONSIBILITIES
) The Manager
- Digital Production & Delivery will oversee the execution and delivery of personalized and E2E digital content across platforms. This role manages a multidisciplinary team of content strategists, visual designers, and content operations specialists, ensuring seamless collaboration between creative, technical, and strategic stakeholders. The ideal candidate is a proactive leader with a strong background in digital production, team coordination, and cross-functional communication. You will be responsible for driving operational excellence, maintaining high standards of visual and content fidelity, and ensuring timely, accurate delivery of personalized digital experiences. Responsibilities
• Lead and coordinate a cross-functional team of content strategists, visual designers, and content delivery specialists.
• Own workload planning, resource prioritization, and team capacity management to ensure efficient execution.
• Manage and continuously improve workflow processes, tools, and documentation to support scalable content delivery.
• Act as the primary point of contact for stakeholder communication, ensuring alignment on timelines, deliverables, and expectations.
• Run status meetings, maintain the status documentation, and ensure visibility into project progress and blockers.
• Collaborate closely with developers to ensure smooth design-to-dev handoff, including clear specs, asset delivery, and QA support.
• Serve as a bridge between creative, strategy, and technical teams, ensuring both visual fidelity and performance optimization.
• Drive accountability for on-time, high-quality delivery of digital content and experiences.
• Identify and implement innovations in workflow processes and tools to improve team efficiency and output quality. What You Need To Succeed (Minimum Qualifications)
• Possess a Bachelor’s degree in in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific field
• 12+ years’ experience in digital content operations, digital content strategy withing e Commerce, or marketing technology environments, including 5 years of leadership experience
• Excellent team coordination, workload planning, and prioritization skills.




• Experience mentoring team members and fostering a culture of collaboration, ownership, and continuous learning.
• Strong communication skills with the ability to manage stakeholder relationships, run status meetings, and maintain project documentation.
• Demonstrated ability to act as a bridge between creative, strategy, and technical teams, ensuring alignment and delivery quality.
• Basic knowledge of web development technologies such as HTML, CSS, and JavaScript.
• Understanding of web and mobile guidelines, accessibility standards, and responsive design principles.
• Solid understanding of design-to-development workflows, including asset handoff, spec documentation, and QA processes.
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement. What Will Give You a Competitive Edge (Preferred Qualifications)
• Strong cross functional collaboration
• Solid foundation in Adobe tools
• Previous retail, airline, or e-commerce design experience
• Experience building or scaling design operations (DesignOps) or content operations frameworks.
• Ability to define and track operational KPIs (e.g., throughput, velocity, quality metrics) to drive performance and accountability.
• Familiarity with AI-assisted design/content tools (e.g., Figma plugins, generative content platforms) to boost team efficiency.
• Ability to evaluate and implement new technologies that improve delivery speed, quality, or personalization capabilities. What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.
S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe,



Delta strives to foster understanding across a diverse world and serve as a force for social good. In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience. About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program. For more information, please visit www.deltatechhub.com Why join?
• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme. Behavioral Competencies Benefits and Perks to Help You Keep Climbing
• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external stakeholders.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

📌 Manager - Digital Production & Delivery (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru