Vice President
- Operations (Global Revenue Cycle Management) Position: Vice President
- Operations (Global RCM)

Experience:
22+ Years

Location:
Hyderabad /Chennai / Bangalore Position Overview We are seeking a seasoned and transformational Vice President
- Operations to lead large-scale global Revenue Cycle Management (RCM) operations across multiple service lines. The incumbent will be responsible for end-to-end delivery, operational excellence, client success, financial performance, and strategic growth of a complex healthcare operations portfolio. This role requires a proven leader who has successfully managed 2,000+ FTEs, owned large-scale P&L; responsibilities, driven operational transformation initiatives, and built high-performing teams delivering exceptional outcomes across global healthcare clients. The leader will play a critical role in shaping the organization's growth strategy, driving margin expansion, and strengthening customer partnerships.

Key Responsibilities
Strategic Leadership
• Define and execute enterprise-wide operational strategies aligned with organizational goals and growth objectives.
• Lead business transformation initiatives focused on scalability, automation, productivity, quality enhancement, and margin improvement.
• Partner with executive leadership to drive strategic planning, workforce expansion, and service diversification. End-to-End Revenue Cycle Management Leadership
• Oversee global RCM operations across key functions including:
• Patient Access & Registration
• Eligibility & Benefits Verification
• Medical Coding
• Charge Capture
• Claims Processing
• Payment Posting
• Accounts Receivable Management
• Denial Management & Appeals




• Credit Balance & Revenue Integrity
• CDI and Audit Functions
• Ensure operational excellence, compliance, quality, and client satisfaction across all service lines. P&L; Ownership
• Own and manage a significant operations P&L; with accountability for revenue growth, profitability, EBITDA, and operational efficiency.
• Drive cost optimization programs, utilization improvements, and productivity gains.
• Develop and execute business plans to achieve financial targets while maintaining delivery excellence. Large Scale Operations Management
• Lead and manage a workforce of 2,000+ FTEs through a multi-layer leadership structure.
• Establish robust governance mechanisms, performance management frameworks, and succession planning initiatives.
• Build a culture of accountability, engagement, innovation, and continuous improvement. Client & Stakeholder Management
• Serve as an executive sponsor for strategic client relationships.
• Collaborate with client leadership teams to develop growth plans and deliver transformational outcomes.
• Lead executive business reviews, contract renewals, expansion discussions, and client governance forums. Operational Excellence & Transformation
• Drive Lean Six Sigma, automation, AI, analytics, and digital transformation initiatives across operations.
• Establish best-in-class operational metrics,



productivity benchmarks, and quality standards.
• Lead process re-engineering and continuous improvement programs to enhance service delivery. Governance, Compliance & Quality
• Ensure adherence to HIPAA, healthcare compliance guidelines, internal controls, and customer-specific requirements.
• Drive risk management, regulatory compliance, information security, and audit readiness initiatives.
• Establish robust quality assurance frameworks across delivery functions. Data Analytics & Performance Management
• Utilize operational dashboards, financial metrics, and business intelligence tools to drive decision-making.
• Monitor key performance indicators including:
• Revenue Realization
• A/R Days
• Net Collection Rate
• Denial Rate
• Productivity
• Quality Scores
• Client SLA Performance
• Employee Attrition Required Qualifications
• Bachelor’s degree in healthcare administration, Business Administration, Life Sciences, Finance, or related discipline.
• MBA or equivalent postgraduate qualification preferred.
• 22+ years of experience with at least 12+ years in senior operational leadership roles within Healthcare BPO, RCM, Healthcare Services, or Provider Operations.
• Demonstrated experience managing end-to-end Revenue Cycle Management operations globally.
• Proven track record of leading 2,000+ FTE operations in a multi-location workplace.
• Significant P&L; ownership experience with accountability for revenue, costs, margins, and growth.
• Deep understanding of US Healthcare, Provider Revenue Cycle, Medical Coding, AR Management, and Operational Excellence frameworks.

📌 Vice President (Hyderabad)
🏢 Omega Healthcare Management Services
📍 Hyderabad