Job Description
1. Handle inbound calls from prospective students and parents regarding admissions. 2. Make outbound calls to prospective students for admission inquiries, follow-ups, and application updates. 3. Answer queries related to admission procedures, eligibility criteria, courses, application processes, and deadlines. 4. Provide complete, accurate, and up-to-date information to students and parents. 5. Troubleshoot student issues and coordinate with the concerned departments for timely resolution. 6. Capture, update, and maintain student details, call records, and follow-up information accurately. 7. Follow up with prospective students regarding application completion, document submission, and admission status. 8. Maintain skilled call etiquette, active listening, and a courteous approach during every interaction. 9. Escalate complex queries or unresolved issues to the appropriate team. 10.
Maintain confidentiality of student information and adhere to university policies and processes. Required
Qualifications:
- Any Bachelor's degree; relevant experience is an added advantage. Required
Skills:
- Good verbal communication skills in English and/or relevant regional languages.
- Professional telephone etiquette and interpersonal skills.
- Basic computer knowledge and MS Excel skills.
- Ability to handle calls, follow-ups, and student queries efficiently.
- Problem-solving skills, patience, and attention to detail.
- Customer service orientation and a positive attitude.
Working Hours
- Two Shifts:
* Shift 1: 10:00 AM
- 7:00 PM
* Shift 2: 11:00 AM
- 8:00 PM
* Note: Candidates should be flexible to work in either shift depending on University requirements.
* Accommodation can be provided on campus for the selected candidate, if required.