Company Description Mahindra & Mahindra Financial Services Limited (Mahindra Finance), part of the Mahindra Group, is one of India’s leading non-banking finance companies, with a strong focus on rural and semi-urban markets. The company serves over 10 million customers and manages assets under management (AUM) of more than USD 11 billion, offering products such as vehicle and tractor financing, fixed deposits, and SME loans. With over 1,369 offices, Mahindra Finance reaches customers across 480,000 villages and 7,500 towns, providing wide accessibility and local presence. It is the only Indian NBFC listed on the Dow Jones Sustainability Index in the Emerging Market Category (2019), reflecting its commitment to responsible business practices. Through its subsidiaries and joint ventures, Mahindra Finance also offers insurance broking, rural housing finance, mutual fund management, and vehicle financing in the United States. Role Description The Senior Process Associate – Used Car Loan will manage end-to-end processing of used car loan applications, ensuring accuracy, compliance, and timely turnaround. In this full time, on-site role based in Alwar, the individual will review documentation, perform basic financial and credit checks, and coordinate with sales teams, dealers, and customers to resolve queries and obtain required information. The role includes updating internal systems, tracking application status, and supporting disbursement activities while adhering to company policies and regulatory guidelines.



The Senior Process Associate will also address customer service requests, escalate issues when necessary, and contribute to process improvements for efficiency and quality. Regular interaction with cross-functional teams, adherence to defined service levels, and maintenance of clear records will be part of day-to-day responsibilities. Qualifications
• Candidates should possess strong analytical skills for reviewing loan applications, validating documents, and identifying discrepancies.
• Candidates should possess customer service skills to handle inquiries, provide clear information, and support a positive customer experience.
• Candidates should possess effective communication skills to work with internal teams, external partners, and customers, both verbally and in writing.
• Candidates should possess foundational finance knowledge, including understanding of loan products, basic credit assessment, and risk awareness.
• Candidates should possess familiarity with Business Process Outsourcing (BPO) or process-driven environments, including adherence to SLAs and standard operating procedures.
• Relevant qualifications such as a bachelor’s degree in commerce, finance, business, or a related field are preferred.
• Proficiency in MS Office and loan management systems, attention to detail, and ability to work in a high-volume, deadline-driven environment are beneficial.
• Prior experience in auto finance, retail lending, or NBFC operations will be an advantage.

📌 Senior Process Associate (Alwar)
🏢 Mahindra Finance
📍 Alwar