Company Description Greenpanel Industries Limited is India’s largest manufacturer of wood panels, serving diverse residential, commercial, and industrial projects. The company operates state-of-the-art manufacturing plants in Uttarakhand and Andhra Pradesh, producing high-quality Medium Density Fibreboard (MDF), Pre-Laminated MDF, Wooden Flooring, and Plywood. Greenpanel is recognized for its focus on advanced technology, consistent product quality, and reliable supply. Team members join a growing organization committed to innovation and sustainable business practices in the building materials sector. Role Description The Customer Support Executive role is a full-time, on-site position based in Gurugram. The role involves responding to customer inquiries via phone, email, and online channels, providing accurate information about products, orders, and services, and ensuring timely resolution of customer issues. The Customer Support Executive will document interactions, escalate technical or complex cases to relevant teams, and track follow-up actions to closure. The position also includes monitoring customer satisfaction, coordinating with sales and operations teams, and maintaining service standards aligned with company policies and procedures. Department: Customer Experience / Customer Support

Location:
[Gurugram] Employment Type: Full-Time Job Overview We are looking for a customer-focused and empathetic Loyalty Programme Customer Support Executive to act as the primary point of contact for our valued loyalty program members.



You will help customers navigate our rewards platform, resolve point-accrual or redemption discrepancies etc.

Key Responsibilities
• Assistance Member: Respond to inbound inquiries via phone, email, regarding coupons balances, tier upgrades, coupons eligibility for redemption/insurance and account updates.
• Issue Resolution: Investigate and resolve missing points, failed coupons redemptions, and promotional code errors within the defined turnaround time.
• Program

Education:
Proactively guide customers on how to maximize their membership perks, earn bonus coupons, and redeem payout.
• Feedback Collection: Document common member pain points, technical glitches, and feedback, sharing insights with the product and marketing teams to improve the program.
• Retention Focus: Build positive rapport during every interaction to foster brand loyalty, minimize member churn, and drive program engagement. Required Qualifications & Skills
•

Experience:
1 to 3 years of experience in customer support, retail care, or a loyalty/rewards desk environment.
• Communication

Skills:
Excellent verbal and written communication skills in English & Hindi (and proficiency in regional languages if applicable).
• Empathy & Patience: Strong interpersonal skills with a patient and positive attitude when handling member frustrations.
• Technical Savvy: Comfortable navigating in MS Office (Excel), and backend loyalty management portals.

📌 Customer Support Executive (Gurugram)
🏢 Greenpanel Industries
📍 Gurugram