Company Description Le Viaggio is a subsidiary of myRiva (an AI-powered B2B travel marketplace) that provides 24x7 customer service, back-office processing, and quality assurance support for myRiva's travellers. Through its skilled workforce, technology-enabled processes, and continuous improvement initiatives, Le Viaggio plays a critical role in supporting myRiva's growth by providing reliable, scalable, and customer-focused operational services that enable exceptional travel experiences for customers. Role Description The Sr Travel Consultant (Voice) – Sabre Ticketing is a blended (voice/chat/email) full-time remote role based in the Greater Delhi Area. This role focuses on handling voice-based customer interactions, advising travelers on complex itineraries, and managing end-to-end travel arrangements using the Sabre GDS with an emphasis on accurate ticketing. Day-to-day responsibilities include creating and modifying reservations, issuing and reissuing tickets, processing exchanges and refunds, and ensuring compliance with fare rules, company travel policies, and supplier requirements. The consultant provides high-quality customer service, resolves travel-related issues, and collaborates with internal teams to optimize booking efficiency and traveler satisfaction. The position also involves staying current with airline, hotel, and car rental policies, and using myRiva’s technology to support informed travel decisions. Qualifications




• Candidates should possess strong skills in Travel Consulting and Travel Management, with demonstrated experience handling complex business / corporate travel needs.
• Candidates should possess skills in Travel Arrangements and Reservations, including itinerary planning, booking, and schedule changes across air, hotel, and ground transport.
• Candidates should possess excellent Customer Service skills, with the ability to manage voice calls, emails or chats to resolve issues quickly, and maintain a professional, traveler-first approach.
• Hands-on expertise with Sabre GDS, including ticketing, reissues, exchanges, fare construction, and queue management.
• Prior experience in US corporate or TMC (Travel Management Company) environments, ideally in a senior or lead consultant role.
• Strong communication skills in English, with the ability to explain options and policies clearly to travelers and client stakeholders.
• Detail orientation, accuracy in data entry and ticketing, and the ability to work efficiently in a fast-paced, high volume setting.
• Familiarity with airline fare rules, industry codes, and travel compliance standards; IATA or relevant travel certifications are an advantage.
• Comfort with using digital tools, Salesforce, etc. and willingness to learn and adapt to current technologies.
• Ability to multitask.
• Flexibility to work in a 24x7 environment to support US Operations.

📌 Sr Travel Consultant (India)
🏢 LeViaggio (a myRiva
📍 India