Location:
Mumbai Function: Digital & Information Technology Business: Khazana Stores – Taj Hotels

Experience:
8–12 years Industry Preference: Retail / Hospitality / Luxury Retail

About the Role
Khazana-Taj is looking for an experienced and hands-on IT Manager – Retail Technology & Operations to manage and strengthen the technology ecosystem supporting its network of 40+ retail stores having roadmap to grow to 100 Stores in next few years. The role will have end-to-end responsibility for Retail POS systems, SAP S/4HANA integration, PMS and Data Lake interfaces, store IT infrastructure, networks, end-user technology and technology partner management. We are looking for a technology professional who combines strong technical and problem-solving capabilities with a good understanding of retail operations and can take ownership of technology issues from identification through resolution.

Key Responsibilities
Retail POS & Store Applications
• Own end-to-end management of the Retail POS platform across Taj Khazana stores, including implementation, configuration, testing, upgrades, rollout and production support
• Ensure high availability, reliability and performance of POS systems across all stores.
• Support key retail processes including billing, product/SKU masters, pricing, discounts, inventory, GST/taxation, returns, payments and settlements.
• Diagnose POS-related functional and technical issues and drive timely resolution.
• Identify recurring issues, undertake Root Cause Analysis (RCA) and implement permanent corrective actions. SAP S/4HANA & Enterprise Integrations
• Manage and support integration between the Retail POS platform and SAP S/4HANA, covering sales, inventory, taxation, payment, settlement and financial transactions.
• Monitor interfaces and resolve failed, incomplete or incorrect transactions between systems.
• Work closely with SAP functional, technical and integration teams for enhancements and production support.
• Coordinate testing, UAT, cutover and go-live activities for application and integration changes.
• Ensure appropriate reconciliation and data consistency between POS, SAP and other downstream applications. PMS, Data Lake and other Integrations
• Support and troubleshoot integrations between POS, Property Management Systems (PMS), Loyalty systems , Gift Card systems for Taj Khazana stores operating within hotel environments.
• Resolve interface and transaction-posting issues across POS,



PMS and related hotel applications.
• Oversee the integration of retail transactional data with the enterprise Data Lake and downstream analytics/reporting platforms.
• Work with application, integration and data teams to investigate missing, duplicate or inconsistent data and drive resolution. Store IT Infrastructure & Network Operations
• Manage technology operations across 40+ geographically distributed retail stores.
• Troubleshoot store IT infrastructure including LAN/WAN, Wi-Fi, internet connectivity, POS terminals, desktops/laptops, printers, barcode scanners, payment devices and other retail peripherals.
• Coordinate with central Network, Infrastructure, Cybersecurity and Application teams for resolution of complex incidents.
• Ensure appropriate asset management, endpoint security, patching, access control and technology compliance across stores.
• Manage telecom, infrastructure and technology service providers to ensure agreed service levels. New Store Openings
• Take ownership of complete IT readiness for new Taj Khazana store openings.
• Coordinate network connectivity, POS hardware/software deployment, payment devices and other store technology.
• Ensure POS-SAP, PMS and Data Lake integrations are configured and tested, wherever applicable.
• Coordinate UAT, go-live support and post-implementation stabilization.
• Develop and maintain standardized technology deployment and readiness checklists for recent stores. IT Operations, Governance & Vendor Management
• Act as the central IT SPOC for Khazana retail operations.
• Manage incidents and service requests and ensure resolution within agreed SLAs.
• Coordinate effectively with Retail Operations, Finance, Hotel IT, Digital & IT, SAP/Application teams and external technology partners.
• Manage POS, application, infrastructure, network and integration vendors and drive accountability for service delivery.
• Conduct periodic service reviews and monitor vendor performance.
• Maintain operational dashboards covering system availability, critical incidents,



interface failures, SLA performance, security compliance and store IT readiness. Candidate Profile Education
• Diploma / B.
E. / B.
Tech in Computer Science, Information Technology, Electronics, Engineering or a related discipline. Experience & Skills
• 8–12 years of overall IT experience, preferably in Retail and/or Hospitality.
• Strong hands-on experience in Retail POS implementation, rollout and production support. Experience of working with Wondersoft POS will be prefreed
• Experience managing IT operations across multiple stores, outlets or geographically distributed locations.
• Good working knowledge of SAP S/4HANA and POS-SAP integrations.
• Experience with PMS integrations, Data Lake platforms, APIs and middleware/integration technologies would be an advantage.
• Strong troubleshooting capabilities across applications, integrations, networks and IT infrastructure.
• Good understanding of retail business processes including inventory, product/SKU masters, pricing, taxation, payments and settlements.
• Experience in incident management, problem management, RCA, SLA management and vendor management.
• Understanding of cybersecurity, access controls, endpoint security and technology compliance in a retail environment. What We Are Looking For The ideal candidate will be:
• Hands-on, technically strong and solution-oriented
• Able to take end-to-end ownership of technology issues rather than relying entirely on vendors
• Comfortable working across applications, integrations, infrastructure and networks
• Capable of supporting a large, geographically distributed retail environment
• Strong in stakeholder and vendor management
• Able to handle critical production incidents with urgency and structure
• Effective at translating technical issues into business impact and actionable solutions
• Customer and operations focused, with an appreciation of the importance of technology availability in a premium retail and hospitality environment
• Willing to travel to stores/hotels as required Preferred Background Candidates with experience in multi-location retail, luxury retail, hospitality retail, hotel technology or similar customer-facing businesses will be preferred. Hands-on exposure to an ecosystem comprising Retail POS + SAP S/4HANA + PMS + enterprise integrations + store infrastructure will be a strong advantage.

📌 IT Manager – Retail Technology (Mumbai)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Mumbai