StoneX, was founded in 2003 as a partnership firm. In recent years, StoneX has forayed into an art-driven luxury lifestyle brand, focused on delivering enriching experiences. Challenging conventions, it merges artistic expression with exceptional craftsmanship, offering over 700 varieties of marble, granite, onyx, limestone, and semi-precious stones, sourced globally and processed in one of the world’s finest refineries in Kishangarh, Rajasthan. Renowned for its commitment to quality, StoneX meets international standards across India, the USA, UAE, UK, Australia, and Singapore. The Imprint Delhi
- Where creativity will meet innovation, and every moment will be designed to inspire. The Imprint Delhi will become a catalyst for transformational experiences. More than just a showcase of craftsmanship, it will be a destination like no other. From the moment guests step into this space, they will be transported into a world meticulously designed using the principles of neuroscience to awaken the senses and foster a deep emotional connection. With seven immersive galleries and thoughtfully curated experiential dining avenues, the district will blend art, design, gastronomy, and storytelling into one cohesive masterpiece. What will make this journey truly magical are the people behind it. From sommeliers and baristas to culinary artists and hospitality experts, every touchpoint will be crafted by professionals who will understand the art of creating meaningful, unforgettable experiences. The Imprint will offer an opportunity to be at the forefront of a movement that will redefine luxury, creativity, and the hospitality experience. Stonex India is awarded with following prestigious awards THE WORLD’S GREATEST BRANDS 2015 – 16 – INDIA The “FASTEST GROWING COMPANY” in MSME sector by CNBC-TV18 & Union Bank of India Our Directors Mr. Gaurav Agarwal is recognized as Top 50 Emerging Leaders in Asia & Africa Region & Mr.



Saurav Agarwal is given “Youth Business Leader” in North India by Times of India The “Extraordinaire Award” to Stonex India being a Visionary and a Game changer in Stone Industry Saurav Agrawal Included in the elite “Time 40 Under 40” Club “In line with its purpose to elevate the value of stone, StoneX entered into a three-year partnership with Wallpaper magazine at this year’s Milan Design Week—uniting to celebrate and promote art and design on a global stage.” Plan/ Target: Stonex India is eyeing to aggressively grow its revenue and achieve first milestone of 1500 crore revenue by 2027-28. Company also has a vision of making Stonex a Globally renowned luxury brand. Reporting to: Relationship Manager Location
- Dehi

Job Description
As a Relationship Manager, you are the primary face of StoneX for our clients across their entire journey with us
- from the very first engagement through to final installation. You own the end-to-end relationship, serving as the single point of contact who ensures a seamless, high-touch experience and, above all, customer delight. During a client's visit to The Imprint, the Stone Consultant facilitates the shortlisting of stone, supported by the Stone Sommelier for technical expertise. You are the host
- the person who orchestrates the experience, ensures the client feels looked after, and carries the relationship forward with you. You remain always available to attend to client calls and queries, making you the client's trusted go-to at every step.

Key Responsibilities
• Relationship Ownership: Act as the single point of contact for assigned clients across the full lifecycle
- including those who have visited but are yet to convert
- nurturing the relationship and keeping clients engaged between touchpoints.
• Host & Customer Delight: Be the key host during The Imprint visits, ensuring every client feels the warmth and luxury-standard care of the StoneX experience,



while the Stone Consultant leads stone shortlisting and the Stone Sommelier provides technical expertise.
• Sales Conversion & Follow-Up: Own the follow-up with clients who did not close at the time of their visit, driving them diplomatically but persistently toward conversion.
• Events & Engagement: Invite and host clients at StoneX events, using them as meaningful opportunities to deepen relationships and move conversations toward closure.
• Visit Facilitation: Coordinate and facilitate client visits end to end
- scheduling, hosting, and ensuring The Imprint experience runs seamlessly from arrival to departure.
• Material & Dispatch Coordination: Serve as the facilitation point for material dispatch, ensuring the stone selected by the client is exactly what is processed and shipped.
• Account Coordination: Act as a smooth interface for account and payment coordination, keeping the client informed and documentation moving without delay.
• Complaint Management: Be the first responder for any client concern
- replacements, finishing touch-ups, or logistical queries
- ensuring quick and diplomatic resolution. Candidate Profile

Experience:
4-6 years in client-facing roles within hospitality, Airlines, luxury retail, etc. Key Traits: Exceptional interpersonal skills, an eye for detail, genuine warmth as a host, and the ability to remain calm and gracious under the high-pressure demands of discerning clients. Sales Orientation: A natural closer
- comfortable following up, nurturing prospects, and converting interest into commitment without ever losing the luxury touch. Technical

Skills:
Proficiency in CRM software, a basic understanding of project and logistics coordination, and transparent written and verbal communication. DNA: A "problem-solver" mindset
- you don't just report a problem; you bring a solution to the client. Always available, always the host, always the client's single point of trust. URL : Website https://www.stonexglobal.com https://www.linkedin.com/company/stonex-global/

📌 Guest Relations Manager (India)
🏢 StoneX Global
📍 India